Coordinator 2, Product Sales Support & Analysis

Comcast • Indianapolis, IN

13d • Onsite

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsible for the facilitation of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Requirements

• Proficiency with CSG
• High School Diploma / GED
• 2-5 Years Relevant Work Experience

Nice To Haves

• Communication
• Customer Experience (CX)
• Customer Feedback
• Strategic Objectives

Responsibilities

• Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
• Review contract and validate services with customer to ensure accuracy.
• Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
• Navigates through multiple systems to build, track and monitor orders.
• Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately.
• Meet scorecard productivity/quality metrics.
• Work on projects as assigned.
• Lead huddles with teams as assigned.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED