Product Support Coordinator

Toromont Cat • Ikaluit, NU

9h • CA$40,085 - CA$50,105 • Onsite

About The Position

Toromont Cat is seeking a Product Support Coordinator to join our team in Iqaluit. The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.

Requirements

• Minimum post-secondary education
• 2+ years of experience in support/service operations position

Responsibilities

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Process service work orders, service reports and payroll
• Obtain Customer purchase order numbers to support WIP (work in process) processing
• Generate standard jobs as required by Supervisors and Technicians
• Expedite Warranty and Goodwill work orders through Warranty Departments
• Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler)
• Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
• Assist other Service Departments with scheduling of maintenance and repairs as required

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree