DashOS, Product Strategy & Operations
About The Position
The DashOS team leads the strategy, launch, and scaling of emerging bets for DoorDash’s white-label restaurant business. DashOS helps restaurants operate and grow through technology connecting their operations, ordering, and customer experiences with the broader DoorDash ecosystem. The Strategy & Operations team defines, launches, and scales offerings in close partnership with Product, Engineering, and merchant-facing teams, combining strategic planning with hands-on execution, merchant testing, feedback, and process development. Reporting to the Manager of Launch + Product Operations, this role leads strategy, discovery, and rollout for key product features and releases. The position offers ownership across product launches, close cross-functional collaboration, data-driven optimization, process improvement, problem-solving, and direct work with merchants to gather feedback and test real-world impact. The role is part of an early-stage product initiative with changing priorities and an aggressive growth trajectory, and requires willingness to travel up to 20% of business days.
Requirements
- 4–7 years of work experience in fields such as startup or restaurant technology/software strategy and operations, product management, banking, or consulting.
- Experience building a strategy based on industry research and the real-world needs of project or product users.
- Ability to execute thoroughly, work at a detailed level, and solve problems hands-on.
- Ability to build processes and systems for new ways of operating.
- Strong communication, collaboration, and alignment-driving skills across product, engineering, sales, onboarding, and support.
- Comfort with ambiguity, changing priorities, and handling urgent issues in an early-stage product environment.
- Strong analytical skills and a tendency to investigate problems using data.
- Willingness to travel up to 20% of business days.
- Ability to use AI tools thoughtfully, including writing clear prompts, managing context, validating outputs, and selecting tools that balance quality, speed, and cost.
Nice To Haves
- Experience working closely with technical products.
Responsibilities
- Lead strategy, discovery, and rollout of key product features and releases.
- Work cross-functionally with product managers, engineers, sales, onboarding, and customer support to align across the product launch lifecycle.
- Use data and insights to optimize product performance, inform strategic decisions, and drive continuous improvement.
- Identify and implement processes that improve the efficiency of product rollouts.
- Solve problems related to product development, launch, and delivery to ensure smooth operations.
- Work directly with merchants to connect strategy to real-world use, collect product feedback, and test impact.
- Build and execute strategies informed by industry research and real-world user needs.
- Build processes and new systems for a product that requires DoorDash to operate differently.
- Use AI tools to improve analysis, decision-making, and execution; validate outputs and identify opportunities to automate repeatable workflows.
- Travel up to 20% of business days.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical insurance
- Dental insurance
- Vision insurance
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grant opportunities
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Accrued vacation and paid sick time for hourly roles
- Premium healthcare
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
