DashOS, Product Strategy & Operations

DoorDash • Los Angeles, NY

3d

About The Position

The DashOS team leads strategy, launch, and scaling of new initiatives for DoorDash’s white-label restaurants business. DashOS helps restaurants operate and grow with technology that connects their operations, ordering, and customer experiences to the broader DoorDash ecosystem. The Strategy & Operations team works with Product, Engineering, and merchant-facing teams to define, launch, and scale offerings, translating restaurant needs into products that deliver measurable value through merchant testing, feedback, and scalable processes.

Reporting to the Manager of Launch + Product Operations, this role leads strategy, discovery, and rollout for key product features and releases. The position combines strategic planning with hands-on execution, including cross-functional coordination, data analysis, process optimization, problem-solving, and direct work with merchants to gather feedback and test product impact. It offers substantial ownership and exposure to product strategy in an early-stage business.

Requirements

• 4–7 years of work experience in areas such as startup or restaurant technology/software strategy and operations, product management, banking, or consulting.
• Experience building strategies using a combination of industry research and real-world user needs.
• Ability to use AI tools to improve analysis, decision-making, and execution, including writing clear prompts, managing context, and validating outputs.
• Ability to identify opportunities to automate repeatable workflows and select tools that balance quality, speed, and cost.
• Strong execution skills and willingness to work through detailed operational problems.
• Experience building processes and systems.
• Strong communication, collaboration, and alignment-building skills across product, engineering, sales, onboarding, and support.
• Comfort with ambiguity, changing priorities, and resolving urgent issues in an early-stage product environment.
• Strong analytical skills and a data-driven approach to problem-solving.
• Willingness to travel up to 20% of business days.

Nice To Haves

• Experience working closely with technical products.

Responsibilities

• Lead the strategy, discovery, and rollout of key product features and releases.
• Work cross-functionally with product managers, engineers, sales, onboarding, customer support, and merchant-facing teams throughout the product launch lifecycle.
• Use data and insights to optimize product performance, inform strategic decisions, and drive continuous improvement.
• Identify and implement processes that improve the efficiency of product rollouts.
• Solve complex problems related to product development, launch, and delivery.
• Work directly with merchants to connect strategy to real-world application, collect product feedback, and test impact.
• Build new systems and ways of doing business to support the product and its launch.
• Drive projects end to end and help align partners across teams.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Flexible paid time off/vacation for salaried roles
• Vacation accrual for hourly roles
• 11 paid holidays
• Medical benefits
• Dental benefits
• Vision benefits
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed