Product Strategy Manager - AP

Paychex•Cincinnati, OH

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview Contact Center experience is required Responsible for developing product strategy and overall product experience for high impact products. Drives vision and identifies functionality requirements needed to complete and excel in a competitive market place.

Requirements

5 years of experience in Management.
5 years of experience in Marketing and Product Management.
Contact Center experience is required

Nice To Haves

Bachelor's Degree in Business Administration or equivalent work experience
Master's Degree in Business Administration or equivalent work experience

Responsibilities

Develops and executes product strategy for high impact opportunities and drives product vision, strategy, roadmap, and features, including keeping up on business changes and trends impacting the users, external benchmarking and incorporation of BI technologies trends.
Manages the overall customer experience, including the technical, functional, process, and policy considerations. Creatively defines and implements solutions to those challenges.
Manages strategic relationships with officers and key business partners to assist in the development of marketing strategies and to improve the product line efficiency and effectiveness.
Supports monetization and deployment of product strategy based on benchmarking, customer feedback, data from competitors, and market trends for new and existing products and services.
Work with stakeholders to create strategic and tactical plans to address inhibitors to product performance.
Evaluates product launch post-deployment and create/oversee plan corrections. Respond to escalations based on feedback from key stakeholders.
Conduct Partnership meetings with Sales, Service, Marketing, and Client Experience.
Monitor compliance environment and make product recommendations for implementing regulation.
May manage direct reports based on product lines.