Product Strategist – Vendor & Merchant Operations

BRMi • Vienna, VA

4d • Hybrid

About The Position

This role supports the Events, Offers & Incentives (EOI) team by managing and coordinating the end-to-end onboarding and operational readiness of vendors and merchants participating in debit card offers, incentives, and events. The role focuses on ensuring merchants move efficiently from intake through approvals, onboarding, and launch within the card ecosystem. The position works cross-functionally with internal teams and external vendors to support a consistent, compliant, and scalable onboarding experience. Execution is supported through disciplined work management using Azure DevOps (ADO) to track progress, manage dependencies, and support timely delivery.

Requirements

• Experience supporting vendor or merchant onboarding, operations, or partnership management in payments, offers, loyalty, or related programs.
• Familiarity with cross-functional onboarding processes involving legal, risk, compliance, and operations.
• Strong working experience using Azure DevOps (ADO) or similar work management tools.
• Ability to review performance data and support data-informed prioritization and recommendations.
• Strong organizational and execution skills with attention to detail.
• Clear and professional communication skills for working with internal teams and external vendors.
• Ability to manage multiple workstreams and deadlines in a fast-paced environment.
• Collaborative, proactive, and solution-oriented approach to problem-solving.
• Experience in debit, credit, payments, or card-based programs, including vendor or merchant onboarding.
• Direct experience working with external vendors, merchants, processors, acquirers, or payment partners.

Responsibilities

• Support the end-to-end vendor and merchant onboarding process for debit offers, incentives, and events.
• Coordinate merchant and vendor opportunities from initial intake through approvals, onboarding, and launch readiness.
• Partner with internal stakeholders (product, marketing, operations, legal, risk, compliance, and analytics) to ensure onboarding requirements are met.
• Serve as a point of coordination for external vendors and merchants, supporting alignment on scope, timelines, and operational needs.
• Track onboarding activities, milestones, risks, and dependencies using Azure DevOps (ADO).
• Maintain accurate visibility into the vendor and merchant pipeline, including status, blockers, and readiness.
• Support standardized onboarding processes, documentation, and communications to improve consistency and efficiency.
• Prepare clear summaries and materials for leadership updates, vendor reviews, and program status reporting.
• Review and interpret performance data (engagement, redemption, usage) to support prioritization and operational decision-making.
• Capture decisions, track action items, and support follow-through across internal teams and external partners.
• Perform other duties as assigned

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed