Associate, Merchant Strategy & Operations

DoorDash USA•Los Angeles, NY

About The Position

The Merchant Team powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Experience Strategy & Ops team, our mission is to have best-in-class merchant experience and build cutting edge tools & workflows for our merchants to grow their business and operate seamlessly. We are looking for an operator with a strong bias to action who loves using data to solve problems. You’ll join the Live Order Apps & Tablet team, where we’re focused on improving the tools and technology merchants use to manage incoming DoorDash orders through hardware, software, and AI-powered operational workflows. In this role, you’ll develop go-to-market strategies, launch experiments and pilots, and support growth initiatives that expand merchant adoption of live order management tools and tablet hardware. You’ll work cross-functionally across Product, Engineering, Analytics, Operations, Procurement, Sales, and B2B Marketing teams to help build and scale foundational merchant technology experiences. We’re looking for someone who is self-motivated, highly analytical, data-driven, and comfortable operating in ambiguity, with exceptional interpersonal, communication, and stakeholder management skills.

Requirements

2-4 years of experience in consulting / strategy / business development / program management / technology / banking or related experience; high-growth or early-stage startup experience is a plus
A bachelor’s degree or higher
Analytical – You let data tell the story and you're comfortable modeling in Excel.
Collaborator - You have a proven track record of leading initiatives, working cross-functionally, and succeeding in a team first environment
Problem solver – You can independently translate high-level goals into actionable plans.
Strong communicator – You tell the story to different audiences and through different mediums - strong written and verbal communication skills are a must.

Nice To Haves

SQL knowledge is a plus.

Responsibilities

Operate & Build – Drive strategy and execution across high-impact merchant technology and operational initiatives, helping shape the future of DoorDash’s live order management and hardware ecosystem at scale
Analyze – Build structured analyses and business cases to evaluate operational performance, merchant adoption, and the impact of strategic pilots and product launches
Experiment – Use data-driven decision-making to scope, run, and scale pilots and experiments that improve merchant workflows and reduce operational friction
Influence & Work Cross-Functionally – Partner closely with Product, Engineering, Analytics, Operations, Procurement, Sales, B2B Marketing, and international teams to drive alignment and execution on complex initiatives
Make Stuff Happen – Thrive in ambiguity and fast-paced environments by bringing structure to complexity, maintaining exceptional attention to detail, and driving initiatives from strategy through execution. You aren’t afraid to roll up your sleeves, improve processes, and build scalable, repeatable operational solutions that deliver meaningful impact for merchants and the business.

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program