Senior Associate - Merchant Strategy & Operations
About The Position
The Merchant Team at DoorDash is a significant contributor to the company's growth and revenue, focusing on powering various business facets. The Merchant Strategy & Ops team specifically aims to secure optimal merchant deals, develop innovative services for merchant growth, and ensure seamless partner operations. This role is within the Merchant Selection team, responsible for negotiating and managing merchant agreements to sustainably expand restaurant selection on the platform. The Senior Associate will own the Merchant Retention function, working with account teams to enhance value for both merchants and DoorDash. Key responsibilities include modeling deal opportunities, creating processes to predict and prevent churn, developing sales pitches, and making strategic investment decisions.
Requirements
- 3+ years of experience in consulting, strategy, finance, analytics, or business operations.
- Financial modeling experience.
- Proven track record of analytical problem-solving.
- Experience managing cross-functional initiatives and stakeholders.
- Experience succeeding in a fast-paced environment.
- Analytical mindset with the ability to derive actionable recommendations from complex datasets.
- Bachelors Degree or higher.
Nice To Haves
- SQL experience is preferred.
Responsibilities
- Devise and execute initiatives aligned with the overall Selection strategy, focusing on maximizing value from merchant agreements.
- Build and optimize the merchant revenue engine to ensure high-quality selection for customers and retain existing merchants.
- Equip other teams with necessary resources and implement feedback to drive success.
- Own the Merchant Retention function, partnering with account teams to drive value for merchants and DoorDash.
- Size and model deal opportunities.
- Develop new processes to predict and prevent churn.
- Build compelling packages for sales teams to pitch.
- Make strategic tradeoffs to identify optimal investment opportunities.
Benefits
- Paid time off
- Paid parental leave
- Wellness benefit
- Several paid holidays
- Medical benefits
- Dental benefits
- Vision benefits
- Disability insurance
- Basic life insurance
- RRSP including an employer match
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
