Senior Associate, Strategy and Operations

Thomson Reuters•United States of America, NY

1d•Hybrid

About The Position

We are seeking a Strategy and Operations Senior Associate to work closely with senior leadership to drive key initiatives across operations, customer success, partnerships, new product launches, and go-to-market strategy. You will act as a cross-functional team member, ensuring efficient execution of strategic priorities, supporting key metrics growth, and nurturing customer relationships. About the Role In this role as a Senior Associate, Strategy & Operations, you will be accountable for: Customer Success & Execution: Support the execution of strategic customer success initiatives to enhance growth, retention, and customer experience Sales & Growth Enablement: Assist in sales strategy, prospect research, pipeline management, and go-to-market execution Support Channel Partnerships: Help to identify, evaluate, and execute key channel partnerships that accelerate go-to-market and sales efforts Strategic Planning: Own and drive special projects that support company growth, including market analysis, pricing strategy, and ecosystem development; be a positive force for operational excellence and an engine for growth Operations & Process Optimization: Work cross-functionally with product and engineering to help identify product enhancements and opportunities based on customer interactions and data analysis Cross-Functional Collaboration: Work with product, engineering, and marketing teams to ensure operational excellence and alignment on company objectives Data-Driven Decision Making: Leverage data and analytics to inform strategy and improve key performance metrics

Requirements

2-4 years of experience at a top-tier management consulting firm or equivalent strategy / operations at a high-growth start-up
Self-starter mindset and ability to thrive in a high-leverage, fast-paced, and unstructured startup environment with bias for action
High integrity, humility, and a desire to leverage strong problem-solving skills to tackle complex challenges alongside a team
Exceptional attention to detail and organizational skills with a strong sense of urgency
Excellent communication and stakeholder management skills
Strategic thinker with an ability to balance long-term vision with day-to-day operational needs

Nice To Haves

Experience with and/or interest in SaaS, AI, or B2B tech is a plus
Proficiency in Excel and Powerpoint

Responsibilities

Support the execution of strategic customer success initiatives to enhance growth, retention, and customer experience
Assist in sales strategy, prospect research, pipeline management, and go-to-market execution
Help to identify, evaluate, and execute key channel partnerships that accelerate go-to-market and sales efforts
Own and drive special projects that support company growth, including market analysis, pricing strategy, and ecosystem development; be a positive force for operational excellence and an engine for growth
Work cross-functionally with product and engineering to help identify product enhancements and opportunities based on customer interactions and data analysis
Work with product, engineering, and marketing teams to ensure operational excellence and alignment on company objectives
Leverage data and analytics to inform strategy and improve key performance metrics

Benefits

Flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way policies designed to help manage personal and professional responsibilities
Work from anywhere for up to 8 weeks per year
Career Development and Growth opportunities
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan