Associate, Merchant Strategy & Operations

DoorDash USA•Washington, DC

About The Position

The Merchant Experience Strategy & Ops team at DoorDash is focused on creating best-in-class merchant experiences and building cutting-edge tools and workflows for merchants to grow their business and operate seamlessly. The role is within the Live Order Apps & Tablet team, which aims to improve the tools and technology merchants use to manage incoming DoorDash orders through hardware, software, and AI-powered operational workflows. The Associate will develop go-to-market strategies, launch experiments and pilots, and support growth initiatives to expand merchant adoption of live order management tools and tablet hardware. This involves cross-functional collaboration with Product, Engineering, Analytics, Operations, Procurement, Sales, and B2B Marketing teams to build and scale foundational merchant technology experiences. The ideal candidate is self-motivated, highly analytical, data-driven, comfortable operating in ambiguity, and possesses exceptional interpersonal, communication, and stakeholder management skills.

Requirements

2-4 years of experience in consulting / strategy / business development / program management / technology / banking or related experience.
High-growth or early-stage startup experience is a plus.
Bachelor’s degree or higher.
Analytical skills and comfort modeling in Excel.
SQL knowledge is a plus.
Proven track record of leading initiatives, working cross-functionally, and succeeding in a team-first environment.
Ability to independently translate high-level goals into actionable plans.
Strong written and verbal communication skills.

Responsibilities

Drive strategy and execution across high-impact merchant technology and operational initiatives, helping shape the future of DoorDash’s live order management and hardware ecosystem at scale.
Build structured analyses and business cases to evaluate operational performance, merchant adoption, and the impact of strategic pilots and product launches.
Scope, run, and scale pilots and experiments that improve merchant workflows and reduce operational friction using data-driven decision-making.
Partner closely with Product, Engineering, Analytics, Operations, Procurement, Sales, B2B Marketing, and international teams to drive alignment and execution on complex initiatives.
Bring structure to complexity in ambiguous and fast-paced environments, maintaining exceptional attention to detail, and driving initiatives from strategy through execution.
Improve processes and build scalable, repeatable operational solutions that deliver meaningful impact for merchants and the business.