Vendor Operations Manager

Dave

1d • Remote

About The Position

Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user-centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 in short-term advances within minutes. The company is on track to launch several new product offerings in 2026, including a Buy Now Pay Later (BNPL) option. Dave is focused on serving Americans who are financially vulnerable or living paycheck to paycheck. Dave is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go-to financial partner for those who need it most. We’re hiring a Vendor Operations Manager to help scale and strengthen how Dave partners with offshore BPOs supporting our members. This role sits at the intersection of Risk, Compliance, and Operations — ensuring our dispute and fraud workflows are accurate, compliant, and built to scale.

Requirements

• 4–5 years in vendor operations, dispute operations, risk operations, or BPO management within fintech, financial services, or payments
• Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP, BSA/AML
• Experience managing offshore BPO vendors with accountability for compliance, quality, and SLA performance
• Experience supporting multi-channel member operations (phone, chat, email, back-office)
• Experience building reporting and analyzing performance trends across operations
• Familiarity with Zendesk (or similar CRM), Looker/Mode, JIRA, Confluence
• Ability to interpret regulatory requirements and translate them into operational processes
• Strong analytical, documentation, and communication skills

Nice To Haves

• SQL or data querying experience
• Experience with dispute intake and processing teams

Responsibilities

• Vendor oversight for dispute and fraud workflows, ensuring adherence to regulatory requirements, SLAs, and quality standards
• Day-to-day performance management across offshore BPO partners, including KPIs, reporting, and ongoing calibration
• Audit and control processes that identify gaps in dispute handling, documentation, and compliance readiness
• Root cause analysis across disputes, chargebacks, and operational errors — and the actions that prevent repeat issues
• Cross-functional workflows with Risk, Compliance, Legal, Fraud, and Product to improve dispute accuracy and operational clarity
• SOPs and process design for new products, regulatory changes, and evolving servicing models

Benefits

• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
• Flexible hours and virtual-first work culture with a home office stipend
• Premium Medical, Dental, and Vision Insurance plans
• Generous paid parental and caregiver leave
• 401(k) savings plan with matching contributions
• Financial advisor and financial wellness support
• Flexible PTO and generous company holidays, including Juneteenth and Winter Break
• All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees