Product Delivery Strategist
About The Position
Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow. High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.
Requirements
- 3+ years in implementation, solutions, customer onboarding, technical project management, or a similar customer-facing role at a startup or fast-paced SaaS environment.
- Demonstrated ability to scope and drive projects end-to-end in ambiguous environments, working with imperfect requirements and tight timelines.
- Strong technical acumen — able to assess a customer's stack, reason about APIs, data flows, and integrations, and design workflows that hold up in production. You don't need to be an engineer, but you should be comfortable working closely with them.
- Excellent cross-functional communicator with experience managing customer relationships and internal stakeholders simultaneously.
Nice To Haves
- Familiarity with SQL, Python, or confidence picking it up quickly.
- Light Python experience, or willingness to learn enough to be self-sufficient on lightweight tooling.
- Experience working in or alongside finance, accounting, or B2B operations workflows.
- Exposure to ERPs, CRMs, or payment/tax systems (e.g., NetSuite, Salesforce, QuickBooks).
- Advanced spreadsheet skills (Google Sheets / Excel).
- Prior FDE or forward-deployed style experience investigating live customer environments.
Responsibilities
- Own delivery end-to-end: Take customer projects from scoping through launch, managing scope, timelines, and stakeholder communication across a range of project sizes and urgency levels.
- Act as a mini-PM: Clarify requirements, define scope, set milestones, and drive execution across internal and external stakeholders. Hold customers and teammates accountable to commitments.
- Translate customer needs into solutions: Partner with customers to understand their workflows, data, and operational realities, then map those needs to what Tabs can deliver — through existing functionality, creative configuration, or new builds.
- Partner with product and engineering: Identify gaps, escalate issues, and collaborate on solutions when out-of-the-box functionality isn't enough. Document learnings to inform the product roadmap.
- Investigate and resolve customer issues: Operate in an FDE-style capacity when needed — digging into customer environments, third-party tools (ERPs, CRMs, payment and tax vendors), and edge cases to unblock progress.
- Manage stakeholders: Build trusted relationships with customer-side operators, finance leaders, and system admins. Keep all parties aligned on priorities, risks, and next steps.
- Document and scale: Capture learnings, patterns, and playbooks so the team gets faster and sharper with every project.
Benefits
- Competitive compensation and equity
- Unlimited PTO
- Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
- Lunch provided via Sharebite, plus dinner for any later in office days.
- Parental leave up to 12 weeks
- Tax free commuter and parking benefits
- Voluntary insurances (Life, Hospital, Critical Illness, Accident)
- Employee Assistance Program (Rightway)
- Free One Medical Membership
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
