Product Specialist
LeadVenture
•Hybrid
About The Position
Responsible for supporting dealers/retailer enrollments into appropriate brand programs. This includes setup and connecting dealer Facebook, Instagram, LinkedIn and Google Business Profile pages within the Thumbstopper platform. In addition, the Product Specialist will be responsible for conducting research to determine if and when a dealer is eligible for any other brand programs.
Requirements
- Professional verbal and written communications skills.
- 2 year minimum in customer facing experience
- Proven ability to build and maintain relationships with clients.
- Detail oriented with excellent organizational skills
- Proficient with Microsoft Office Suite, SalesForce and other software solutions
- Prolonged periods of sitting at a desk and working on a computer.
- 1-3+ years of experience in customer service or similar role.
Nice To Haves
- Bachelor Degree preferred but will consider High School diploma with additional experience.
Responsibilities
- Assist in retailer account enrollment and connectivity to subscribed destinations.
- Connect retailers to search and social destinations via email and phone outreach.
- Ensure appropriate products are set and maintained at the retailer level.
- Respond to assigned retailer inquiries (support tickets) and work them to resolution.
- Complete tickets within 1 business day.
- Utilize Thumbstopper
- Utilize SalesForce
- Provide polite and professional support via phone, chat, email, video/screen share, to resolve any issues or answer questions regarding brand programs.
- Resolve and close support cases as they come into SalesForce. No case should remain open/new for more than 24 hours.
- Initiate calls and emails to connect or reconnect Dealer social pages
- Contribute a minimum of 40 working hours per week
- Participate in scheduled meeting(s) as required.
- Maintain collaborative team presence using Ticketing and Conversations in Salesforce, via Slack, and by actively participating in company meetings.
- Professional interaction with company departments including sales, technology, and executive management departments.
- Other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
