Product Specialist

Simi Valley Chevrolet•Simi Valley, CA

4d•Onsite

About The Position

This position sells automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales and follows up with customers. Must present a professional appearance.

Requirements

Possess understanding and knowledge of equity and values, automobile depreciation, and local, state and federal laws that guide automobile industry.
Must be excellent at communicating information to visitors and inquirers.
Possess good dress sense that portrays neat and smart personality.
Must be able to sell minimum quota according to dealership standards.
Must be aggressive in selling; and possess a positive attitude.
Must be able to work extended hours, evenings, holidays and weekends.
Must demonstrate the ability to read, write and communicate the English language.
Valid Driver’s License and proof of insurance are required.
Must have a valid California Sales License.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Basic knowledge of County, State, City and Federal sales tax laws.
Ability to calculate ETA (estimated time of arrival) of product by giving time frame in date and clock time format.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
The employee is regularly required to talk and hear in person and via phone.
The employee frequently is required to walk and reach with hands and arms.
The employee is frequently required to sit or stand as needed (at desk, or while driving) in an office and car lot environment.
Manual dexterity to perform data entry functions.
May require walking primarily on a level and unlevel surfaces for periodic periods throughout the day.
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
The employee must have excellent keyboarding skills.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus, Visual acuity to read documents, computer screens, files, etc.

Nice To Haves

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Performs other duties as assigned by management.
Make follow up phone calls to customers to ensure complete satisfaction.
Discuss during customer follow up calls the importance of responding to CSI surveys.
Must maintain 90 day rolling average of 8 cars per month.
Bring all customer concerns and complaints to the attention of the Sales Managers.
Remains knowledgeable of new products, features, accessories, processes, etc.
Answer inbound Sales phone calls throughout the day & redirects them if necessary.
Attends meetings and training sessions as scheduled.
Follow policies and procedures as set forth in Employee Handbook.
Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
Must use all company data bases and software according to company trained process and procedures.