Product Specialist
About The Position
Subaru of Moon Township is actively seeking a Product Specialist to join its sales team. This role is integral to supporting the sales team and coordinating sales-related activities to achieve sales targets. The Product Specialist is responsible for delivering a high-quality customer experience, fostering strong customer relationships, and ensuring the accurate and timely processing of vehicle deliveries. Effective collaboration with other departments is a key aspect of this position. The company, Lithia & Driveway, is recognized as the largest automotive retailer in North America and is listed on the Fortune 500 (NYSE: LAD), committed to a mission of Growth Powered by People and earning customers for life.
Requirements
- Outgoing personality
- Polished and professional
- Ability to provide an engaging product demonstration
- Technologically savvy
- Detail-oriented and organized
- Customer-focused
- Strong communication skills
- Valid Driver’s License with acceptable driving record
Nice To Haves
- Previous dealership experience
Responsibilities
- Assists salespeople with moving vehicle schedule for delivery to and from prep department
- Ensures all models are displayed on showroom floor as directed by Sales Management
- Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models
- Ensures that vehicle has met all pre-delivery checklist requirements
- Assesses customer knowledge and priorities to personalize delivery for every customer experience
- Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention
- Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
- Resolves customer inquiries for vehicle technology issues
- Directs customers to additional information resources
- Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
- Efficiently and Effectively Trains Team Members on Key Vehicle Technologies
- Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer
- Effectively Assists Sales Department in Vehicle Tracking
Benefits
- Competitive Pay
- Industry-leading benefits packages
- Supportive management team
- Beautiful, state-of-the-art facility
- Health, dental, vision, and prescription plans
- 401K with employer match
- Employee Stock Purchase Plan
- Company-paid life insurance
- Company-paid disability
- Free Employee Health Clinic
- Wellness programs
- Opportunity for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
