Product Specialist (Korean Bilingual Preferred) AO7177703

BTI Solutions • Plano, TX

8h • $30 - $31 • Onsite

About The Position

We are seeking a Product Specialist with a strong interest in the Home Appliance field. This role involves assessing and disassembling parts for repair and replacement (R&R). The ideal candidate is a proactive "go-getter" with excellent communication skills, a desire to learn, and a tenacious approach to problem-solving. You will be responsible for conducting root cause analysis and presenting findings to various teams. This is a fully onsite position, Monday to Friday, from 9:00 AM to 6:00 PM. Occasional local driving between facilities will be required.

Requirements

• Proficient in Microsoft Office Word, Excel, and PowerPoint.
• Ability to deep dive to perform root cause analysis.
• Exceptional presentation, written, and verbal communication skills.
• Great interest in the Home Appliance field and the ability to assess and disassemble parts as part of R&R.
• Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively.
• Proactive "go-getter" attitude.
• Root cause analysis experience.
• 0-2 years of experience in an analytics-focused role.
• Understanding of manufacturing, engineering, and design.
• Ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry.
• Ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
• Ability to work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• Demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Nice To Haves

• Korean/Bilingual is recommended, but not required.
• Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have).

Responsibilities

• Weekly and monthly analysis for product quality sensing, broken down by product, model, and symptoms.
• Monitor new model quality performance by comparing benchmark model trends.
• Coordinate weekly and monthly reports and presentations for all related teams.
• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze, evaluate, and test top symptoms and issues across various Home Appliance Product Categories.
• Identify root causes and corrective actions in collaboration with internal teams, HQ, and Factories.
• Perform service quality related analysis, including product quality data analysis with ASR trends of projects/models.
• Monitor quality case issues through daily tracking tickets.
• Manage theme cards for pending and in-progress quality issues until solutions are found through communication with HQ.
• Handle Part/Unit Retrieval.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid sick leave
• Life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
• Optional voluntary life/AD&D coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level