Product Specialist (Korean Bilingual Preferred) AO7177703

BTI Solutions • Plano, TX

2d • $30 - $31 • Onsite

About The Position

This position will primarily focus on Service quality related Analysis. The role involves analyzing product quality data, monitoring quality case issues, managing quality issues until solutions are found, and handling part/unit retrieval. The specialist will also coordinate reports and presentations, conduct new product evaluations, and identify root causes and corrective actions for home appliance products.

Requirements

• Proficient in Microsoft Office Word, Excel, and PowerPoint.
• Ability to deep dive to perform root cause analysis.
• Exceptional presentation, written, and verbal communication skills.
• Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
• Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We’re looking for a go-getter that is proactive!
• Root cause analysis.
• 0-2 years of experience in an analytics focused role.
• Understanding manufacturing, engineering and design.
• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry.
• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
• Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
• Bachelor’s degree in engineering, computer science, Math or business-related field.

Nice To Haves

• Korean/Bilingual is recommended, but not required.
• Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have).

Responsibilities

• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
• Monitor new model quality performance with comparing benchmark model trends.
• Coordination of weekly, monthly report and presentation to all related teams.
• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.
• Product quality data analysis with ASR trends of projects/models.
• Monitor quality case issues by daily tracking tickets.
• Theme card management of pending and in progress quality issues until solutions are found through communication with HQ.
• Part/Unit Retrieval.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid sick leave
• Life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
• Optional voluntary life/AD&D coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level