Product Specialist

Stiles Machinery•Boston, MA

About The Position

Responsible to assist the Product Manager in providing sales and technical assistance within the solid wood and panel dividing product categories, while working in conjunction with sales personnel to develop profitable equipment businesses.

Requirements

Bachelor’s Degree in Engineering or equivalent industry experience
Three to five years relative experience in panel processing industry and technical support role.
Proficiency with MS Office Suite
Ability to multitask
Adaptability to changing priorities
Strong verbal and written communication skills
Strong administrative skills
Exceptionally strong customer service skills
Effective presentation skills

Responsibilities

Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
Analyze the customer’s operation and requirements to develop solutions to meet their needs.
Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
Provide technical support to the service group.
Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.