Product Specialist - HPLC

Shimadzu Careers•Columbia, MD

9h•Onsite

About The Position

Shimadzu Scientific Instruments is seeking a Product Specialist to support its HPLC operations. The role develops technical marketing materials and sales documents, provides training, and offers installation and maintenance support. It focuses on strengthening product positioning while delivering timely, high-quality customer support through direct client engagement and collaboration with Marketing, Sales, Service, and Regional staff. The position also supports sales demonstrations and product presentations, analyzes competitive information and market needs, and recommends hardware and software solutions. The specialist develops and delivers technical training for customers and Shimadzu employees, maintains instruments in application laboratories, and supports qualification tests as needed. This is an exempt, full-time position eligible for benefits. The position is based in Columbia, Maryland, and requires travel, including occasional overnight stays.

Requirements

Bachelor’s degree in a life science field.
At least two years of experience in technical applications or method development with HPLC.
Experience in maintenance and repair of analytical instrumentation.
Strong attention to detail.
Exceptional customer service skills.
Dependable work ethic.
Willingness to travel, including occasional overnight stays.

Nice To Haves

A higher-level degree is strongly preferred.
Marketing and sales experience are highly desirable.

Responsibilities

Provide marketing support to the sales team, including developing demonstration strategies and presenting products to potential and current customers.
Gather and analyze competitive information for assigned products and report findings to the sales team.
Create sales support documentation, including feature/benefit analyses and positioning strategies for assigned products.
Evaluate market needs and propose hardware and software solutions to address them.
Develop and deliver technical training courses and materials for customers and Shimadzu employees.
Maintain instruments in application laboratories and support qualification tests as needed.
Engage directly with clients to address their needs and collaborate with Marketing, Sales, Service, and Regional staff.
Provide installation and maintenance support for HPLC operations.

Benefits

Day 1 benefits.
Matching 401(k) and profit-sharing program.
Flexible Spending and Health Savings Accounts.
Tuition assistance for graduate and undergraduate studies.
Pet insurance.
Optional identity theft, prepaid legal, and critical care buy-up insurance benefits.
Company-paid life insurance.
Short-term disability program; after one year, the company covers 100% of monthly premiums, with benefits based on salary for up to 12 weeks.
10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays in the first year.
Incentive plan based on company performance, paid semi-annually.
A discretionary year-end bonus may be provided based on overall company performance.
Cost-of-living adjustment for employees who reside in Connecticut, Massachusetts, New Jersey, or California.