Product Specialist

MedPro Systems•Wharton, NJ

8d•Onsite

About The Position

The MedPro Product Specialist serves as a pre-sales consultant to prospective and existing customers. Working in partnership with our sales, customer success, product, and implementation teams, the role shapes decisions around products, data services, APIs, integrations, and workflows that solve our customer’s business, compliance, and data management challenges. This position is well suited for someone who enjoys working directly with customers, translating business needs into practical solutions, demonstrating capabilities, and supporting sales opportunities from discovery through proposal, RFP/RFI response, solution definition, and a supporting role in ongoing customer success. The role requires strong communication skills, comfort with data and technology, curiosity about customer problems, and the ability to explain complex solutions in clear, practical terms.

Requirements

Bachelor’s degree required; coursework in business, technology, data, analytics, healthcare, life sciences, or a related field is preferred.
Experience supporting enterprise sales cycles, customer demos, technical discovery, proposals, RFPs/RFIs, or solution design is preferred.
Experience in healthcare, life sciences, pharmaceutical, medical device, data services, compliance, or enterprise software is a plus.
Prior experience working with APIs, data integrations, CRM systems, databases, or technical implementation teams is strongly preferred.
Help Sales and Customer Success clearly define customer needs and solution fit.
Deliver strong technical discovery, demos, presentations, and proposal support.
Produce accurate, useful, and timely RFP/RFI and technical response content.
Translate customer requirements into clear solution recommendations and implementation handoff materials.
Build confidence with prospects, customers, and internal teams.
Improve reusable sales enablement materials, demo assets, technical documentation, and solution playbooks.
Identify patterns in customer needs that help improve MedPro’s products, services, and market positioning.
Remain curious and open to new technologies and approaches that may challenge current paradigms weighing prior successes against future opportunities.
2–5 years or more of professional experience in a customer-facing, technical, product, consulting, implementation, sales engineering, pre-sales, technical sales, or solution consulting role.
Practical and effective AI prompting that achieves documentation, analysis, and automation of tasks that amplify underlying skills, including:
APIs, web services, or technical integrations
SQL or database querying
Data files, data mapping, and data exchange processes
Data quality, master data, matching, enrichment, or stewardship concepts
Salesforce.com or other CRM platforms
Postman or similar API testing tools
Jira, Confluence, or similar collaboration and project tracking tools
Microsoft Excel or other data analysis tools
Enterprise software, SaaS platforms, or data services
Healthcare, life sciences, HCP/HCO data, compliance, commercial operations, or master data management

Responsibilities

Partner with Sales to support prospect and customer opportunities from initial discovery through solution recommendation, proposal, and implementation handoff.
Lead or support technical discovery sessions with prospects and customers to align business goals, compliance needs, data requirements, application environments, workflows, integration needs, and decision criteria with MedPro’s products and services.
Support opportunity qualification by identifying technical fit, potential risks, implementation considerations, dependencies, and customer readiness.
Support presentations, proposals, and customer meetings with clear technical and business-oriented explanations.
Deliver tailored product demonstrations for prospects and customers.
Demonstrate MedPro capabilities related to healthcare licensing data, HCP/HCO data management, APIs, data files, integrations, and platform functionality.
Configure or prepare demo scenarios that reflect customer workflows, use cases, and business challenges.
Explain technical concepts such as data flows, matching logic, integrations, API usage, file exchange, system touchpoints, and data quality processes in a way that is easy for non-technical audiences to understand.
Create and maintain reusable demo scripts, demo data examples, technical FAQs, and presentation materials.
Support technical responses for RFPs, RFIs, security questionnaires, vendor assessments, data questionnaires, and related customer procurement requests.
Coordinate input from internal teams, including Product, Development, Security, Legal, Customer Success, Data Quality, and Operations, to ensure responses are accurate and complete.
Maintain reusable response content, standard solution language, and product capability descriptions.
Help ensure RFP/RFI responses clearly communicate MedPro’s capabilities, differentiators, assumptions, and fit for the customer’s stated needs.
Translate customer requirements into practical solution recommendations, high-level workflows, data exchange models, and implementation approaches.
Develop or contribute to solution summaries, integration notes, data mapping documentation, business requirements, and internal handoff materials.
Work with internal teams to validate technical feasibility, delivery considerations, and customer-specific requirements.
Support proof-of-concept activities, pilot discussions, data evaluations, and technical validations when needed.
Help ensure a smooth transition from pre-sales solution definition to post-sale implementation by documenting customer goals, scope, assumptions, risks, and key decisions.
Capture recurring customer requirements, integration needs, objections, competitive themes, and market trends.
Share customer and prospect feedback with Product, Development, Customer Success, and leadership to support roadmap discussions and process improvements.
Monitor industry trends, regulatory developments, and competitive activity that may affect MedPro’s customers and market positioning.
Attend trade shows, customer visits, and industry events as needed to support Sales and gather market insight.
Develop and deliver training for Sales, Customer Success, Support, Data Quality, and other internal teams on MedPro products, customer use cases, technical capabilities, and solution positioning.
Contribute to internal knowledge bases, process documentation, solution playbooks, demo materials, and product reference content.
Collaborate with Development, Product, Customer Success, Sales, and Operations to improve customer and partner processes and internal readiness.
Use project management and collaboration tools to track decisions, requirements, timelines, follow-ups, and deliverables.