Product Specialist

Penske Automotive Group•Pineville, NC

28d•Onsite

About The Position

Mercedes-Benz of South Charlotte, a Penske Automotive Group dealership, is looking for a tech-savvy Product Specialist to join their dealership team and deliver extraordinary customer service experiences. Product Specialists are a critical part of the customer experience at the dealership. They are responsible for preparing customer vehicles for delivery, explaining the benefits and features of vehicles, and providing additional dealership sales support as required. This is a great opportunity for an individual with an interest in customer service, strong technical skills, and the desire to grow their career.

Requirements

Genuine interest in providing an exceptional customer service experience
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
Excellent communication, interpersonal, and organizational skills
Strong work ethic with the ability to work in a fast-paced, results-driven environment
Prompt assistance to customers with courtesy, accuracy, and professionalism
Computer proficiency
Associate's degree (A. A.) or equivalent
One to two years related experience and/or training
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Nice To Haves

Two to four year's related experience and/or training
Possess a valid driver's license and have a good driving record

Responsibilities

Preparing customer vehicles for delivery
Explaining the benefits and features of vehicles
Providing additional dealership sales support as required
Establishing personal sales and income goals and implementing a plan of action to achieve goals
Effectively promoting the value and benefits of products and services using multiple communications methods, adjusting communication style as required
Understanding, keeping abreast of, and complying with federal, state, and local regulations that impact retail automotive sales
Defining problems, collecting data, establishing facts, and drawing valid conclusions
Processing data and organizing it for management analysis
Understanding and following work rules and procedures
Applying common sense understanding to carry out instructions furnished in written, oral, or diagram form
Applying common sense understanding to carry out detailed but uninvolved written or oral instructions
Working independently and carrying out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Interacting well with others