Product Specialist
About The Position
Krause Auto Group is seeking an energetic, tech-savvy, and customer-focused Product Concierge to join our growing team. This is an exciting opportunity for someone passionate about luxury vehicles, technology, and delivering an exceptional customer experience. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Requirements
- Valid driver’s license with a clean driving record
- Ability to work flexible schedules, including some weekends
Nice To Haves
- Passion for luxury vehicles, technology, and customer experience
- Strong communication and interpersonal skills
- Positive, outgoing, and professional personality
- Ability to explain technology in a simple and engaging way
- Strong organizational and multitasking abilities
- Team-oriented mindset with a willingness to learn and grow
- Professional appearance and customer-first attitude
Responsibilities
- Welcome customers and create an exceptional first impression
- Conduct personalized vehicle delivery experiences for sold clients
- Schedule and complete encore delivery appointments to reinforce vehicle features and technology
- Build strong customer relationships through professionalism, enthusiasm, and attention to detail
- Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms
- Demonstrate vehicle technology and advanced features in an easy-to-understand way
- Assist customers with vehicle personalization, settings, and connectivity features
- Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms
- Help answer customer questions related to vehicle systems and technology
- Troubleshoot basic connectivity and technology concerns
- Collaborate with sales and service teams to ensure customer satisfaction
- Participate in ongoing Mercedes-Benz training, workshops, and education courses
- Create a positive and informative ownership experience for every customer
- Assist with showroom presentation and vehicle merchandising
- Help maintain organized and presentation-ready inventory
- Support dealership events and customer engagement initiatives
Benefits
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Employee discounts on vehicles, parts & service
- Professional development and manufacturer training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
