Automotive Product Specialist - Easley, SC

Element Partners•Easley, SC

5d•$80,000 - $120,000•Onsite

About The Position

The Product Specialist works with customers who are already on the lot or scheduled, including floor traffic, appointments, service-drive opportunities, and repeat/referral customers. The role focuses on learning Toyota vehicles and explaining their features, demonstrating vehicles, answering customer questions, and guiding customers through a transparent, one-price sales process. Specialists do not negotiate prices or pursue customers who have not expressed interest. The position also includes setting up customer technology at delivery, following up with sold and unsold customers through the CRM, completing Toyota certification training, and protecting customer satisfaction scores. No automotive experience is required; the employer provides product and process training.

Requirements

Strong communication skills and a professional, customer-first presence.
Basic comfort with technology, including CRMs, mobile apps, and vehicle infotainment.
Valid driver's license with an insurable driving record.
High school diploma or equivalent.
Ability to work Saturdays.
No automotive experience is required.

Responsibilities

Greet and work with customers on the lot or with scheduled appointments, including service-drive opportunities.
Learn the Toyota lineup, including hybrid and electrified vehicles, at a professional level.
Deliver structured product demonstrations and test drives covering features such as Toyota Safety Sense, hybrid powertrains, towing and payload, and trim comparisons.
Explain pricing clearly using the one-price, transparent pricing model.
Set up customer technology at delivery, including the Toyota app, phone pairing, and driver-assist settings.
Follow up consistently with sold and unsold customers through the CRM.
Complete Toyota certification training and stay current as the lineup changes.
Protect customer satisfaction scores and support repeat and referral business.