Product Specialist

Bectran • Schaumburg, IL

14d

About The Position

Our Platform Services Department lies at the heart of what we do. From effectively demonstrating product features and understanding client pain points in the pre-sales phase, to completing solution implementation, this swift and decisive team strives to create a seamless experience for Bectran’s clients. You will be working on important aspects of SaaS Product Implementation, Product Management & Strategy and Technical/Business Support.

Requirements

• A Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
• 1–3 years of experience in a client-facing, technical, or product-related role (preferred, but not required).
• Enthusiasm for application and product design.
• Passion for software products and an eagerness to understand and explain them.
• Track record of building lasting relationships with clients.
• Excellent communication skills, with the ability to clearly convey technical concepts.

Responsibilities

• Assist or lead ongoing customer implementations for Bectran platform.
• Assist in product growth by analyzing customer requirements and designing features/workflows.
• Prioritizing product roadmaps based on customer priorities and development lifecycles.
• Conduct product demos for prospective clients through online conferencing tools.
• Assist in customer support for existing customers, through phone, email or support tickets.

Benefits

• 100% paid medical coverage through Blue Cross Blue Shield (choice of PPO and HSA plans).
• 100% paid dental, vision, and life insurance through Principal.
• Options to participate in Health Savings Account (HSA) and Flexible Spending Account (FSA) plans.
• Short-term and long-term disability (STD/LTD) plans available for employee election through Principal.
• Retirement savings plan with a 401(k) offering Roth and traditional contributions through Principal.
• 15 days of Paid time off (PTO) and 8 holidays off annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level