Application Development and Support Specialist

Vertiv•Westerville, OH

About The Position

The Manufacturing ERP Product Specialist is responsible for driving business value and operational excellence by evolving ERP capabilities through targeted enhancements, process improvements, and strategic initiatives. The role operates at the intersection of business process expertise, ERP product ownership, and global standardization, enabling continuous improvement and alignment with the organization’s target operating model. The Product Specialist works closely with Product Owners, business stakeholders, support teams, and technical delivery teams to ensure ERP solutions are scalable, standardized, and aligned with regional and global business objectives. The role supports the following Manufacturing ERP functional areas: • Production Planning • Bills of Materials (BOMs) • Routings • Material Requirements Planning (MRP) • Work Orders / Work in Progress (WIP) • Warehouse Management

Requirements

5+ years of experience working with ERP systems through implementation, support, enhancement delivery, or product management roles.
Demonstrated experience delivering ERP improvements and process standardization across multiple business units or regions.
Proven ability to translate business requirements into scalable and sustainable ERP solutions.
Experience supporting global ERP transformation, template deployment, or process harmonization initiatives.
Strong functional knowledge and configuration experience with Oracle E-Business Suite Manufacturing modules.
Experience supporting Manufacturing ERP processes including Planning, BOM Management, Routings, MRP, Work Orders/WIP, and Warehouse Management.
Proficiency with ServiceNow for incident management, workflows, and knowledge base management.
Experience using SharePoint or similar collaboration platforms for documentation and knowledge sharing.
Understanding of ERP convergence methodologies, global template governance, and standardization practices.
Strong analytical and problem-solving skills with the ability to identify root causes and drive sustainable solutions.
Excellent communication skills with the ability to engage business stakeholders and technical teams.
Consultative mindset with the ability to provide structured, expert-level guidance.
Ability to balance regional business requirements with global standardization objectives.
Strong project management skills with the ability to manage multiple enhancement initiatives simultaneously.
Ability to mentor, coach, and transfer knowledge to support teams and business users.

Responsibilities

Design, evaluate, and deliver ERP enhancements that improve business processes, operational efficiency, and system capabilities.
Translate business requirements into scalable, sustainable, and standardized ERP solutions.
Ensure enhancements align with global ERP strategy, architecture principles, and product roadmaps.
Partner with Product Owners to define priorities, assess business value, and support roadmap execution.
Drive convergence of regional ERP processes toward a common global template.
Analyze local process variations, configurations, and customizations to identify opportunities for standardization.
Reduce unnecessary custom solutions by promoting globally supported ERP capabilities.
Identify and eliminate duplicate, fragmented, or inefficient processes and solutions.
Support adoption of the target operating model through harmonized ERP processes.
Provide expert-level functional support for complex, non-standard, or recurring ERP issues.
Support escalation management for critical incidents and ensure effective resolution.
Perform root cause analysis on recurring issues and convert findings into improvement opportunities and enhancement backlog items.
Collaborate with support teams to improve application stability, reliability, and user experience.
Develop and maintain functional documentation, process guidelines, and solution playbooks.
Transfer knowledge to Second-Level Support teams to improve operational effectiveness and reduce dependency on specialist support.
Promote consistent ERP usage through training, guidance, and knowledge-sharing activities.