Application Support Specialist

Whitecap Resources Inc. • Calgary, AB

6d

About The Position

Whitecap Resources is seeking an experienced Application Support Specialist to support and enhance a portfolio of engineering and business applications used across the organization. This role serves as the primary technical and functional resource for critical engineering systems including Mosaic, Quorum Execute, Computer Modelling Group (CMG) applications, and Microsoft SharePoint. Working closely with Engineering, Geoscience, and Business Systems teams, the successful candidate will ensure applications are reliable, secure, integrated, and positioned to meet evolving business needs. This position combines application administration, user support, vendor coordination, system integration, and continuous improvement responsibilities.

Requirements

• 7+ years of experience supporting enterprise business or engineering applications.
• Experience supporting upstream oil and gas applications and workflows.
• Hands-on experience with Mosaic, Quorum Execute, CMG, or other petroleum engineering or reservoir management applications.
• Experience administering application security, licensing, configurations, and user access.
• Experience supporting application upgrades, implementations, and vendor relationships.
• Experience supporting SharePoint Online or SharePoint-based collaboration solutions.
• Experience supporting applications in RDS, Citrix, or similar virtualized environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities and support requests in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Strong customer-service orientation with a focus on practical business solutions.
• Demonstrated ability to work independently and take ownership of outcomes.
• Strong organizational skills and attention to detail.
• Ability to translate technical concepts into business-friendly language.
• Commitment to continuous learning and improvement.

Responsibilities

• Serve as the primary support resource for engineering applications including Mosaic, Quorum Execute, CMG, and related technical systems.
• Provide Tier 2/3 support for application, data, process, and user-related issues.
• Troubleshoot application performance issues and work with vendors and infrastructure teams to resolve complex problems.
• Coordinate and execute application upgrades, patches, testing, and deployments.
• Maintain system configurations and ensure application environments remain stable and supported.
• Act as a liaison between business users, vendors, and technical teams to resolve issues and deliver enhancements.
• Own the operational lifecycle of assigned applications from implementation through ongoing support and retirement.
• Evaluate and recommend improvements to application functionality, integrations, and business processes.
• Collaborate with stakeholders to gather requirements and identify opportunities to increase efficiency and user adoption.
• Develop and maintain application documentation, support procedures, and knowledge articles.
• Support software licensing, budgeting, and vendor management activities.
• Assist in the design of departmental SharePoint sites, document libraries, permissions, and content structures.
• Promote adoption of Microsoft 365 collaboration tools and best practices.
• Support applications delivered through Remote Desktop Services (RDS), Citrix, or other virtualized environments.
• Troubleshoot access, performance, and user experience issues in coordination with infrastructure teams.
• Assist in ensuring reliable and secure application delivery across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed