Application Support Specialist

Quintasen Holdings, LLC•Atlanta, GA

1d•Hybrid

About The Position

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit https://live-quinn.com [https://live-quinn.com/]. The Application Support Specialist provides Tier 1 application support by triaging, troubleshooting, and resolving user issues; ensuring accurate ticket handling and documentation; and escalating complex problems as needed.

Requirements

Associate’s degree preferred or 1–3 years of relevant work experience; 3+ years in Property Management preferred.
Strong technical aptitude with experience supporting technical applications and systems, including the ability to diagnose and resolve basic technical issues.
Demonstrates eagerness to learn, attention to detail, follow-through, and the ability to remain flexible, multi-task, and organize priorities in a fast-paced work environment while maintaining focus and accuracy.
High level of professionalism and ability to maintain confidentiality.
In-person work required for the first 90 days; after that, 1–2 remote days/week maximum may be available based on performance.
Occasional travel required for property visits and/or Company-wide meetings.

Responsibilities

Serve as the first point of contact by triaging, troubleshooting, and resolving standard system issues through the ticketing system; escalate when needed.
Execute onboarding, offboarding, and crossboarding in alignment with documented procedures and role-based access requirements.
Assist recurring user audits by validating account accuracy, identifying discrepancies, and supporting remediation.
Document ticket resolutions and contribute to knowledge base updates for team consistency and user self-service.
Provide exceptional customer service to users of varying knowledge and skill levels.
Coordinate meetings, training sessions, and maintenance windows with IS vendors; send mass communications for outages, maintenance windows, and related updates.
Support software releases, new functionality, maintenance, documentation, property transitions, continual self-improvement, and process improvement.
Assist with other responsibilities as directed by leadership.