Application Support Specialist
About The Position
The Application Support Specialist will diagnose and resolve software issues, system errors, and general computer problems. This role provides support for various company systems including the Route Accounting System (VIP), warehouse management systems, operations technologies (iPhones, iPads, Voice Pick equipment), Sales Applications, Sales Reporting, and Connect. Additionally, the specialist will support other company applications such as Microsoft Suite, Omnitracs, Nexus, and UKG. The position involves referring major issues to vendors or technicians, installing and performing minor hardware/software repairs, and maintaining basic troubleshooting skills for server and network issues. Key responsibilities include setting up employee system and email access, assisting with company projects, independently learning new technologies, training employees, and traveling to remote sites for support and project assistance. A professional and support-driven disposition with end users is essential, with a focus on understanding user and business goals.
Requirements
- Bachelor’s degree required (College Transcripts required)
- 3 years of IT industry experience
- Excellent customer support, communication and service skills
- Experience with personal computers operating in Windows environment
- Experience in consumer distribution systems, preferred
- Excellent organizational skills
- Working knowledge of Microsoft Suite & Google Workspace
- Experience with hardware troubleshooting, mobile device management platforms, and Active Directory
- Support includes off-hours accessibility on a rotating schedule
- Overnight travel to remote sites as needed
- Knowledgeable about emerging technologies and industry trends
- Able to maintain a flexible work schedule, as needed
- Familiarity with AI powered reporting tools and solutions
Nice To Haves
- Experience in consumer distribution systems
Responsibilities
- Diagnose and resolve software issues, system errors, and general computer problems
- Provide support for Company's Route Accounting System (VIP)
- Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment
- Provide support for Sales Applications, Sales Reporting, Connect
- Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Install and perform minor repairs to hardware, software, or peripheral equipment
- Understand servers and the components that make up the network. Maintain basic troubleshooting skills for server and network issues. Know when to contact network vendors or internal network support staff
- Setup employees’ system access, email access and user security within software application
- Assist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary
- Must be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials
- Train employees on the use of specific applications and technology tools
- Travel to remote sites to offer support, training and project leadership or assistance
- Maintain a professional and support driven disposition with end users, and strive to understand the end user's goals as well as the business and process goals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
