Product & Service Quality Manager

Boeing•Tukwila, WA

1d•$119,850 - $162,150•Onsite

About The Position

Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Product & Service Quality Manager to join our team located in Tukwila or Everett, WA! This role manages a small cross‑functional team, drives root cause and corrective action rigor, ensures regulatory and customer (DCMA) compliance, and delivers timely, effective dispositions that protect safety, schedule, and program cost.

Requirements

5+ years of experience in aerospace manufacturing
5+ years of experience in data analysis and Root Cause Corrective Action (RCCA)
3+ years of experience interfacing with the Defense Contract Management Agency (DCMA)
5+ years of experience working with and supporting Quality Management System (QMS)
3+ years of experience using manufacturing tools (MESci, etc.)
Ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.
An interim and/or final U.S. Secret Clearance Post-Start is required.

Nice To Haves

Bachelor’s degree or higher
Prior experience on tanker/airlift or military aircraft sustainment programs—preferably KC‑46.
Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE) or similar certification.
Familiarity with supplier quality assurance, MRO processes and depot operations.
Experience working within Boeing processes and configuration control.
Strong interpersonal and written/oral communication skills for interfacing with DCMA, customers, suppliers and cross‑functional teams.

Responsibilities

Lead, coach and manage a team of engineers/inspectors/analysts executing corrective action (CA) and production defect investigations.
Accept, triage and assign incoming corrective actions, DCMA findings, supplier nonconformances and post‑delivery defect reports.
Direct and participate in root cause analysis (RCA) activities (e.g., 8D, 5 Whys, Fishbone, FMEA) and ensure robust causal documentation.
Develop, review and approve corrective action plans, verification/validation methods, and disposition strategies to ensure effectiveness and prevent recurrence.
Coordinate with DCMA, Quality, Manufacturing, Engineering, Supply Chain, Sustainment/Customer Support, and program management to align corrective actions and report status.
Track, report and drive timely closure of actions in the corrective action tracking system; maintain accurate metrics and dashboards (e.g., aging, repeat rate, closure quality).
Ensure compliance with contract requirements, technical data, regulatory requirements and Boeing quality systems.
Support post‑delivery investigations including field returns, in‑service reports, and associated depot repairs; prioritize safety‑of‑flight and mission‑critical issues.
Perform trend analysis and provide recommendations to prevent systemic issues or supplier performance degradation.
Lead corrective action reviews and verification audits; close loop on effectiveness checks.
Provide regular briefings to Program Quality, Integrated Product Team (IPT) leads and senior management; escalate unresolved/high‑risk items.
Mentor and develop team members; allocate resources and manage workload to meet program priorities.