Product Sales Support Admin - Area
About The Position
The Product Sales Support Admin serves as the central point of contact for internal sales inquiries from Area hubs and market distribution centers, as well as questions from external customers. The role responds to inquiries about products, specifications, availability, scheduling, and substitutions, resolving questions directly or escalating them to the appropriate internal resources or external vendors. The position develops expertise in US Foods systems and tools, maintains current product and delivery information, and builds product-category knowledge to recommend substitutes when needed. The role is based in Buda, Texas, with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. Overtime compensation may apply.
Requirements
- College degree or equivalent distribution or food service supply chain experience.
- At least 2 years of purchasing, merchandising, sales, or customer service experience.
- Proficiency with Microsoft Office, especially Microsoft Word and Excel.
- Strong organizational and analytical abilities.
- Highly developed written and verbal communication and interpersonal skills.
- Strong internal and external customer-service orientation.
- Ability to research, escalate, and follow up on inquiries with urgency, including coordination with internal resources at other locations.
- Ability to overcome objections and obstacles with a solution-oriented attitude.
Nice To Haves
- Experience in a foodservice distribution environment.
- Previous US Foods experience.
- PRISM skills.
Responsibilities
- Serve as the central contact for Area hubs and market distribution centers regarding internal sales inquiries about products, specifications, availability, scheduling, and substitutions.
- Resolve external customer and internal sales questions promptly by phone, email, text, or other means; answer independently or escalate to appropriate division, regional resources, or external vendors.
- Develop subject matter expertise in US Foods systems and tools, including Prism, SmartDock, and PIM/EPS, to answer inquiries accurately and quickly.
- Execute sample policy to obtain samples for customers and/or Territory Managers.
- Maintain current knowledge and resources about product availability, delivery schedules, broker contacts and line information, product information and specifications, product selection, and substitutes.
- Prioritize requests according to urgency and customer status.
- Develop broker and vendor contacts and use internal resources to address and follow up on sales inquiries independently.
- Develop product-category knowledge to recommend substitute products when necessary.
Benefits
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term disability
- Long-term disability
- Employee stock purchase plan
- Life insurance
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What This Job Offers
Job Type
Full-time
