Freedom Boat Club - Product Retention Specialist

Brunswick Boat Group•Venice, FL

9d•Remote

About The Position

The Product Retention Specialist is a junior sales and customer service position that will report to the Member Experience Director and will assist in all activities associated with inbound and outbound customer operations and will focus on member retention and increasing adoption and awareness of our in-house deductible buy down coverage. This role is a full-time, remote position with varied hours. At Brunswick & Freedom Boat Club, we have passion for our work and a distinct ability to deliver.

Requirements

Minimum of 3 years’ experience in sales and customer service
Strong customer service skills with the ability to manage high volumes of outbound calls and emails
Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences
Comfortable working in a fast-paced environment with evolving processes
Committed to protecting and securing customer personal information
Accurately provide complete and up-to-date product information using appropriate tools and resources
Adept at identifying customer needs to ensure satisfaction and promote retention

Nice To Haves

Proven ability to influence buying decisions and negotiate pricing and terms
Skilled in overcoming objections and closing sales
Self-motivated and goal-driven, with a strong track record of meeting or exceeding sales targets
Proficient in Microsoft Excel and CRM systems (e.g., Salesforce, HubSpot)
Positive, cooperative attitude with the capability of working unsupervised

Responsibilities

Handle inbound and outbound customer communications, including phone calls and emails.
Own and manage product retention efforts.
Contact members requesting cancellation to offer alternative plans or retention incentives.
Work to retain memberships and in-house deductible buy down coverage.
Assist members with basic inquiries related to memberships and reservations.
Make and manage member reservations.
Support email account management and tracking for member communications.
Answer a high volume of member phone calls professionally and efficiently.
Ensure accurate processing of membership holds, agreements, and cancellations.
Collaborate with the Member Experience Director and team to improve retention strategies and member satisfaction.