Freedom Boat Club - Member Experience Center Representative

Brunswick Corporation•Venice, FL

11d•$37,440 - $48,100•Remote

About The Position

Freedom Boat Club is seeking a full-time 40 HR Member Experience Representative to join their Member Experience Center Team. This role will report to the Member Experience Supervisor and be responsible for assisting with all inbound and outbound customer operations for members. Key duties include directing calls and emails, entering leads, assisting members with membership and account inquiries, processing transactions, and conducting follow-up calls. Brunswick, the parent company, is a global marine leader focused on innovation and transforming marine recreation experiences.

Requirements

Proven customer service experience, including the ability to de-escalate challenging situations.
Comfortable working in a fast-paced environment with evolving processes and priorities.
Strong commitment to safeguarding and protecting customer personal information.
Proficiency with computers and experience using Microsoft Office Suite.
High school diploma or equivalent required.
2–3 years of relevant work experience.
Ability to successfully pass a drug screening and background check.

Nice To Haves

Boating experience preferred
Knowledge of local waterways
Ability to maintain a positive attitude during times of high volume
Positive, cooperative attitude with the capability of working unsupervised.

Responsibilities

Embrace change and growth as the Member Experience Center continues to expand rapidly.
Demonstrate strong customer service skills with a focus on creating positive member interactions.
Respond to phone calls and emails promptly and professionally.
Utilize multiple computer applications, including Salesforce, Sales Optima, Microsoft Office Suite, Microsoft Teams, and Fleetio.
Exhibit excellent verbal and written communication skills.
Manage multiple tasks effectively while maintaining a high level of organization and attention to detail.
Work independently as well as collaboratively within a team environment.
Adapt to a fast-paced setting with evolving processes and procedures.
Protect and maintain the confidentiality of members’ personal information.
Handle high-volume inbound and outbound communications, including phone calls and emails.
Assist members with reservations, billing inquiries, payment updates, membership holds, transfers, contract changes, and cancellations.
Manage Fleetio tasks such as vessel transfers, sea trial inspections, and out-of-service requests.