Freedom Boat Club - Member Experience Center Representative

Brunswick Boat Group•Venice, FL

9d•Remote

About The Position

Freedom Boat Club is seeking a full-time Member Experience Representative for its Member Experience Center Team. This role reports to the Member Experience Supervisor and is responsible for managing inbound and outbound customer operations. Key duties include directing calls and emails, entering new leads, assisting members with membership and account inquiries, processing transactions, and conducting follow-up calls. The position is fully remote and requires a commitment to delivering exceptional member experiences.

Requirements

Proven customer service experience, including the ability to de-escalate challenging situations.
Comfortable working in a fast-paced environment with evolving processes and priorities.
Strong commitment to safeguarding and protecting customer personal information.
Proficiency with computers and experience using Microsoft Office Suite.
High school diploma or equivalent required.
2–3 years of relevant work experience.
Ability to successfully pass a drug screening and background check.

Nice To Haves

Boating experience preferred
Knowledge of local waterways
Ability to maintain a positive attitude during times of high volume
Positive, cooperative attitude with the capability of working unsupervised.

Responsibilities

Embrace change and growth as the Member Experience Center continues to expand rapidly.
Respond to phone calls and emails promptly and professionally.
Utilize multiple computer applications, including Salesforce, Sales Optima, Microsoft Office Suite, Microsoft Teams, and Fleetio.
Manage multiple tasks effectively while maintaining a high level of organization and attention to detail.
Work independently as well as collaboratively within a team environment.
Adapt to a fast-paced setting with evolving processes and procedures.
Protect and maintain the confidentiality of members’ personal information.
Handle high-volume inbound and outbound communications, including phone calls and emails.
Assist members with reservations, billing inquiries, payment updates, membership holds, transfers, contract changes, and cancellations.
Manage Fleetio tasks such as vessel transfers, sea trial inspections, and out-of-service requests.