Product & PLG Lead

AgentMail • San Francisco, CA

1d • Onsite

About The Position

AgentMail is building the communication and identity layer for AI agents. Agents are starting to do real work, but they still lack basic infrastructure humans already have: persistent identity, reliable communication, permissions, memory, and a system of record. AgentMail gives every AI agent its own programmable inbox. Developers use our API to create inboxes, send and receive email, manage threads, parse messages into structured data, route webhooks, attach domains, and build agents that can communicate across the internet. We're backed by Y Combinator and have raised $6M led by General Catalyst, with support from the founders of Ramp, Supabase, and HubSpot, as well as Paul Graham. We're early, moving fast, and building in a category without a playbook. If you want to help define core infrastructure for the agent era, we'd love to meet you.

Requirements

• Obsessive about funnels, product behavior, event tracking, and user intent
• Worked on PLG, growth, product, analytics, or lifecycle at a technical product company
• Knows tools like PostHog, Amplitude, Mixpanel, Segment, Customer.io, SQL, Hex, Metabase, or similar
• Can form a hypothesis, instrument it, ship an experiment, and interpret the result
• Cares about developer experience and business outcomes
• Can talk to users and also inspect raw product data
• Notices tiny product and messaging details that others miss
• Comfortable with ambiguity and can create structure from messy usage patterns

Nice To Haves

• Experience with developer tools, APIs, infra, AI products, or B2B PLG
• Experience turning self-serve users into sales-qualified accounts
• Experience with pricing/packaging experiments
• Experience building onboarding, docs, lifecycle, or activation systems
• Can write clear product copy and explain technical concepts simply

Responsibilities

• Own product analytics across PostHog and related tools
• Build dashboards for signup quality, activation, retention, expansion, churn, and PLG-to-sales conversion
• Segment users by persona, use case, company type, behavior, API usage, and revenue potential
• Run A/B tests across onboarding, docs, lifecycle emails, pricing, packaging, and activation flows
• Identify which API features and use cases drive the strongest retention and expansion
• Interview customers and translate usage into clear personas and product insights
• Build lifecycle campaigns that help users to value faster
• Partner with engineering to improve docs, examples, templates, SDK flows, and first-run experience
• Partner with revenue to identify high-intent accounts and expansion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed