Product Manager, PLG

Braintrust•New York, NY

About The Position

Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, and Vercel use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release. As Braintrust customers build increasingly sophisticated AI products and agents, they need infrastructure to understand, evaluate, and improve behavior over time. Braintrust provides the observability, evals, and optimization platform that powers some of the most advanced AI teams in the world. We’re looking for a Product Manager to own self-serve and product-led growth business. This person will be responsible for making Braintrust easy to discover, adopt, activate, and expand without requiring human intervention. You’ll sit at the intersection of product, growth, design, engineering, and data to help more teams experience value from Braintrust faster.

Requirements

5+ years of product management experience, ideally in developer tools, infrastructure, SaaS, or AI products
Strong product intuition combined with a highly analytical mindset
Experience owning growth, onboarding, activation, monetization, or self-serve experiences
Comfortable diving into data, running experiments, and making decisions from imperfect information
Strong understanding of product-led growth principles and business models
Excellent written and verbal communication skills
Ability to work directly with designers and engineers to drive execution
Deep empathy for developers and technical users

Nice To Haves

Experience building products for AI developers
Experience with pricing, packaging, and monetization
Familiarity with developer workflows, APIs, SDKs, and open source communities, or an engineering background
Experience building growth loops and referral systems
Startup experience in a high-growth environment

Responsibilities

Own the end-to-end self-serve experience, from first visit through activation, retention, and expansion
Develop a deep understanding of successful Braintrust teams by working directly with Pro customers, identifying the behaviors, workflows, and product usage patterns that correlate with long-term retention and expansion
Conduct regular interviews with churned, downgraded, and at-risk customers to understand why they leave and where the product falls short
Improve onboarding, setup, experimentation, and collaboration workflows to reduce time-to-value
Build systems that help users discover new capabilities and adopt additional products over time
Develop instrumentation, funnels, and experiments to understand user behavior and drive improvements
Partner closely with engineering and design to ship high-quality experiences quickly, with marketing to align acquisition, onboarding, lifecycle, and conversion experiences, and with sales and customer success to ensure a seamless transition between self-serve and enterprise motions
Translate customer insights into product improvements, onboarding experiences, and growth initiatives that increase long-term customer success
Own key metrics including activation, retention, conversion, expansion, churn, and product-qualified pipeline