Product Performance Manager – Electric Drive Trucks (EDT)

SMS Equipment Inc.•Acheson, AB

6d•CA$150,000 - CA$160,000•Hybrid

About The Position

At SMS Equipment, our people are at the center of everything we do. As a Product Performance Manager – Electric Drive Trucks (EDT), you will play a critical leadership role in optimizing equipment performance and reliability across our mining customer fleets. Reporting to the Director, Mining Technical Services, you will lead a centralized technical team and collaborate with internal stakeholders, OEM partners, and customers. This role is focused on improving machine performance, strengthening relationships, and driving reliability strategies that deliver value to our customers and business.

Requirements

Technically strong and collaborative leader with deep experience in mining or heavy equipment environments
Expertise in Electric Drive Truck systems or similar equipment
Proven ability to lead and influence technical teams
Strong analytical thinking and sound decision-making to solve complex reliability challenges
Ability to build trusted relationships with customers, OEM partners, and internal teams to drive performance improvements
Trade certification or technical/engineering certification in a related field, such as Heavy Equipment Technician, Electrician, or Engineering.
7+ years of experience in mining, industrial, or engineering environments
5+ years of leadership experience managing technical or reliability-focused teams

Nice To Haves

Bilingualism in French and English is considered an asset.

Responsibilities

Lead and support a centralized team of Technical Support Representatives, Technical Specialists, and Reliability Engineers/Analysts
Develop and implement reliability strategies, KPIs, and frameworks for Electric Drive Truck fleets
Coordinate technical support priorities including travel, onsite support, and customer requirements
Collaborate with operations, reliability, engineering, and service teams to share best practices and ensure consistent support across regions
Act as the primary liaison between customers, SMS Equipment, and OEMs for reliability, warranty, and technical matters
Monitor fleet performance, investigate failures, and lead root cause analysis to improve reliability outcomes
Support warranty claims, dispute resolution, and contractual obligations while maintaining strong customer relationships
Ensure effective communication and execution of OEM field campaigns and product updates
Drive continuous improvement initiatives focused on quality, cost, throughput, and product enhancements