Product Owner

Liberty Mutual•${34271}-Remote), IN

About The Position

Join Liberty Mutual’s US Retail Markets Servicing Solutions portfolio as a Product Owner I supporting its servicing platform, an internal application used by service representatives and independent agents to view policies, answer customer questions, and provide documents to customers. The role focuses on making policy information, documents, and forms easy to find, trust, and share as Liberty Mutual modernizes its policy systems. The Product Owner will help own the documents and forms experience, policy summaries, and detailed policy information. They will help determine which documents and forms each user group can access and how they are delivered; contribute to what representatives and agents see first on a policy; and support clear presentation of policy details across insurance lines, states, products, and user types. The role works with experienced product leadership and cross-functional partners, including research, UX, engineering, architecture, compliance, distribution, enterprise program teams, and peer product owners.

Requirements

Bachelor’s degree in a relevant field such as business, computer science, or humanities.
A minimum of 2 to 4 years of direct experience with Agile teams.
Five years of experience in business, technology, or consulting.
Knowledge of Agile development methodologies and IT project management.
Ability to communicate complex ideas, issues, and designs to varied audiences.
Ability to educate business units or departments about business vision, plans, and the impact of change.
Ability to make difficult and quick decisions on a daily basis.
Problem-solving ability and capacity to lead a team toward solutions and progress.
Ability to work with designers, engineers, and business partners, communicate clearly, and learn from feedback.

Nice To Haves

Insurance, servicing, or documents and forms experience.
Experience working with Agile teams (described as helpful but not required).
Experience in the insurance industry.
Knowledge of relevant products and portfolios.
An experimental mindset and interest in driving innovation amid uncertainty.
Outcome focus and interest in measuring the impact of shipped work.

Responsibilities

Contribute to and communicate the product vision and roadmap for documents, forms, and policy information in partnership with senior product leadership.
Help balance the needs of internal employees and independent agents while supporting a consistent, converged experience where possible.
Own and prioritize the day-to-day backlog based on business needs, user feedback, and program dependencies, with guidance on larger trade-offs.
Write clear, testable user stories and acceptance criteria, and accept completed work with the team.
Collaborate with engineering, design, and research to ideate with users and validate solutions before release.
Participate in sprint ceremonies and planning to keep priorities and progress transparent.
Use data and user feedback to identify opportunities, measure impact, and inform decisions.
Help ensure role-appropriate access so each user group can view and act only on information relevant to its role.
Represent service representatives and independent agents within the Agile team.
Build cross-team relationships, flag dependencies early, and communicate trade-offs clearly.
Identify gaps, ask questions, bring the right people together, and keep work moving.
Help define which documents and forms each user group should receive and how they can be delivered by email, fax, print, or text.
Partner with cross-functional teams on solutions that pre-populate form templates and help design easy-to-use document distribution experiences.
Contribute to policy-summary strategy, including insured details, key dates, pending-cancellation alerts, and other useful signals.
Speak directly with platform users and partner with research, UX, and engineering to improve how policy summaries and detailed policy data are presented.