PO Global Plasma Payments

CSL•Boca Raton, FL

About The Position

The Product Owner, Global Plasma Payments is accountable for the strategy, roadmap, and delivery of CSL Plasma's global donor payment platforms, including the Plasma US Payments (PUP) platform and European payment systems. The role defines how CSL Plasma compensates donors across markets, with an emphasis on fast, accurate, secure, personalized, and regulation-compliant payment experiences. Donor compensation is treated as a strategic differentiator, with the role owning product decisions for capabilities such as dynamic capacity-based pricing and personalized compensation. The Product Owner partners with engineering, business stakeholders, Finance, Compliance, and external payment processors to define requirements, prioritize the product backlog, and oversee end-to-end delivery. The role is measured by outcomes including donor retention lift, cost per payout, payment error rate, time to first payment, and dispute rate. It reports to the Director, Digital Products & Development and has the PUP Development Lead, PUP Senior Developer, and Business Analyst / Scrum Master (Payments) reporting to it. The role sets product vision and strategy; manages backlog and Agile delivery; engages internal stakeholders and donors in product discovery; ensures compliance, risk management, and security; and manages payment vendors and partners. It uses payment data and structured experimentation to inform prioritization and may consider AI-enabled capabilities such as fraud detection, transaction risk scoring, payout personalization, and price optimization where supported by evidence.

Requirements

Bachelor's degree in Business, Finance, Information Systems, or a related field.
10+ years of progressive product management experience, including at least 6 years in direct product management or ownership roles.
Experience owning a product backlog and working within Agile/Scrum frameworks as a certified or practiced Product Owner.
Excellent stakeholder management, communication, and influencing skills up to senior leadership level.
Ability to translate complex regulatory and compliance requirements into actionable product specifications.
Experience working across multiple geographies and regulatory environments, particularly US and European markets.
Strong analytical skills and ability to interpret payment data and operational metrics to drive product decisions.
Product-owner-level data literacy, including working directly with payment data, defining metrics, and using metrics in prioritization decisions.
Familiarity with product experimentation, including A/B testing, holdout groups, and appropriate statistical rigor.
Working knowledge of AI-enabled payment product features, including fraud, risk, personalization, and pricing, sufficient to make informed roadmap decisions.

Nice To Haves

Master's degree preferred.
Prior life sciences, healthcare, or pharmaceutical industry experience, or direct experience with 21 CFR Part 11, HIPAA, GxP, or EU Annex 11.
Knowledge of SEPA, EU payment regulations, GDPR, and European banking standards.
Familiarity with prepaid debit programs, stored value accounts, or donor incentive platforms.
Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager certification.
Prior experience shipping AI or ML features within a payments or financial services product.
Understanding of PCI DSS compliance requirements and payment security standards.
Knowledge of payment ecosystems, including ACH, prepaid card programs, real-time payments, digital wallets, and card network processing.

Responsibilities

Define and own the product vision, strategy, and roadmap for CSL Plasma's global payment platforms across US and European markets.
Align the payments roadmap with business objectives, donor experience goals, regulatory requirements, and the broader Plasma digital strategy.
Benchmark industry payment trends and emerging technologies to inform product direction.
Shape roadmap decisions around AI-enabled payment intelligence where evidence supports it, while treating AI as one option among others.
Define target outcomes for roadmap horizons and instrument and improve donor retention, cost per payout, payment error rate, time to first payment, and dispute rate.
Own and prioritize the product backlog; write user stories, acceptance criteria, and functional specifications for payment features.
Partner with engineering leads and Scrum teams to plan sprints, review deliverables, and drive iterative releases across US and EU platforms.
Make prioritization decisions balancing business value, technical feasibility, regulatory deadlines, and donor impact.
Write stories with explicit hypotheses and success measures and run structured test-and-learn cycles for material product decisions.
Maintain continuous discovery with donors and center operations, including interviews, usability sessions, and support-signal reviews.
Serve as the primary contact for payment-related Finance, Operations, Compliance, and Donor Experience stakeholders.
Translate business and regulatory requirements into structured product requirements for engineering teams.
Communicate roadmap progress, decisions, and trade-offs to senior leadership and cross-functional partners.
Own mechanisms for bringing donor evidence into product decisions, including interviews, surveys, usability testing, and in-product feedback.
Ensure payment solutions comply with PCI DSS, regional financial regulations including ACH, SEPA, and GDPR, and CSL internal financial controls.
Partner with Legal, Compliance, and Cybersecurity on data privacy obligations and shape fraud and risk capabilities, including anomaly detection, velocity checks, device signals, and machine-learning models.
Oversee UAT and validation activities for payment features in regulated and non-regulated environments.
Manage relationships with payment processors, prepaid card providers, digital wallet vendors, and banking partners.
Evaluate and onboard payment technology vendors and negotiate service requirements and integration standards.
Apply total-cost-of-ownership discipline to vendor selection and rationalization, including integration, operations, and change costs alongside transaction fees.