PO Global Plasma Payments

CSL Plasma•Boca Raton, PA

About The Position

The Product Owner, Global Plasma Payments is accountable for the strategy, roadmap, and delivery of CSL Plasma’s donor payment platforms, including the Plasma US Payments (PUP) platform and European payment systems. The role defines how CSL Plasma compensates donors across markets, with a focus on fast, accurate, secure, personalized, and regulation-compliant payment experiences. It partners with engineering, business stakeholders, finance, compliance, and external payment processors to define requirements, prioritize work, and oversee end-to-end delivery. The position combines payments expertise, product management, and the ability to navigate regulatory environments across multiple geographies. Donor compensation is treated as a strategic differentiator, with dynamic capacity-based pricing and personalized compensation central to the platform’s value. The role is accountable for measurable outcomes, including donor retention lift, cost per payout, payment error rate, time to first payment, and dispute rate. It defines and instruments these measures and improves them over time. The Product Owner reports to the Director, Digital Products & Development. Direct reports are the PUP Development Lead, PUP Senior Developer, and Business Analyst / Scrum Master (Payments). The Product Owner defines product vision and strategy; owns and prioritizes the backlog; creates user stories, acceptance criteria, and functional specifications; and works with engineering and Scrum teams to plan sprints and deliver iterative releases across US and EU platforms. The role balances business value, technical feasibility, regulatory deadlines, and donor impact, and uses hypotheses, success measures, structured experimentation, and ongoing donor and center-operations discovery to guide product decisions. The role serves as the primary contact for payment-related business stakeholders, translating business and regulatory needs into executable product requirements and communicating roadmap progress and trade-offs. It ensures payment solutions meet PCI DSS, ACH, SEPA, GDPR, and internal financial control requirements, partnering with Legal, Compliance, and Cybersecurity. It also oversees user acceptance testing and validation, treats fraud and risk detection as product capabilities, and manages relationships with payment processors, prepaid card providers, digital wallet vendors, and banking partners. Vendor selection includes evaluating total cost of ownership, integration, operations, and change costs as well as transaction fees.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or a related field.
10+ years of progressive product management experience, including at least 6 years in direct product management or product ownership roles.
Experience owning a product backlog and working within Agile/Scrum frameworks as a certified or practiced Product Owner.
Strong stakeholder management, communication, and influencing skills, including at senior leadership level.
Ability to translate complex regulatory and compliance requirements into actionable product specifications.
Experience working across multiple geographies and regulatory environments, particularly US and European markets.
Strong analytical skills and ability to interpret payment data and operational metrics to drive product decisions.
Product-owner-level data literacy, including working directly with payment data, defining metrics, and using metrics in prioritization.
Familiarity with product experimentation, including A/B testing, holdout groups, and appropriate statistical rigor.
Working knowledge of AI-enabled payment product features such as fraud, risk, personalization, and pricing, sufficient to make informed roadmap decisions.

Nice To Haves

Master’s degree preferred.
Prior life sciences, healthcare, or pharmaceutical industry experience, or direct experience with 21 CFR Part 11, HIPAA, GxP, or EU Annex 11.
Knowledge of SEPA, EU payment regulations, GDPR, and European banking standards.
Familiarity with prepaid debit programs, stored value accounts, or donor incentive platforms.
Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager certification.
Prior experience shipping AI or machine learning features within a payments or financial services product.
Understanding of PCI DSS compliance requirements and payment security standards.
Knowledge of payment ecosystems, including ACH, prepaid card programs, real-time payments, digital wallets, and card network processing.

Responsibilities

Define and own the product vision, strategy, and roadmap for CSL Plasma’s global payment platforms across the US and European markets.
Align the payment roadmap with business objectives, donor experience goals, regulatory requirements, and the broader Plasma digital strategy.
Evaluate industry payment trends and emerging technologies, including real-time payments, digital wallets, open banking, and evidence-supported AI-enabled capabilities.
Define target outcomes, instrument key metrics, and improve donor retention, cost per payout, payment error rate, time to first payment, and dispute rate.
Own and prioritize the product backlog; write user stories, acceptance criteria, and functional specifications.
Partner with engineering leads and Scrum teams to plan sprints, review deliverables, and drive iterative releases across US and EU platforms.
Make prioritization decisions that balance business value, technical feasibility, regulatory deadlines, and donor impact.
Use explicit hypotheses and success measures for product stories and decisions; run structured test-and-learn cycles and maintain continuous discovery with donors and center operations.
Serve as the primary contact for payment-related stakeholders in Finance, Operations, Compliance, and Donor Experience.
Translate business and regulatory requirements into product requirements that engineering teams can execute, and communicate roadmap progress, decisions, and trade-offs to senior leaders and cross-functional partners.
Ensure payment solutions comply with PCI DSS, relevant regional financial regulations including ACH, SEPA, and GDPR, and CSL internal financial controls.
Partner with Legal, Compliance, and Cybersecurity on data privacy obligations; shape fraud and risk capabilities using anomaly detection, velocity checks, device signals, and machine learning where appropriate.
Oversee user acceptance testing and validation in regulated and non-regulated environments.
Manage relationships with payment processors, prepaid card providers, digital wallet vendors, and banking partners.
Evaluate and onboard payment technology vendors, negotiate service requirements and integration standards, and assess total cost of ownership, including integration, operations, and change costs.