Sr Product Manager
About The Position
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Role Overview: We are seeking a Product Owner – ESE Customer Experience (CX) who serves as the critical intake and translation layer between business needs and technical execution. This individual will partner closely with stakeholders across Customer Experience, Sales, Service, and Technology to ensure that requests are well-defined, technically sound, and efficiently delivered—with a strong emphasis on leveraging Salesforce and adjacent technologies. This role requires a unique blend of business acumen, Salesforce platform knowledge, and delivery discipline. The ideal candidate is not just gathering requirements—they are shaping solutions, challenging assumptions, and ensuring alignment to scalable, standards-based architectures.
Requirements
- 4+ years of experience as a Product Owner, Business Analyst, or similar role in a technology-driven environment
- Hands-on experience with Salesforce platform (admin-level or higher strongly preferred)
- Strong understanding of Agile methodologies and product lifecycle management
- Demonstrated ability to translate business needs into technical solutions
- Experience working with cross-functional teams (business + engineering)
Nice To Haves
- Salesforce certifications (e.g., Salesforce Administrator, Advanced Admin, Platform App Builder)
- Familiarity with CX ecosystems (contact centers, case management, customer portals)
- Experience in enterprise-scale environments with governance frameworks
Responsibilities
- Act as the primary intake point for CX-related requests, initiatives, and enhancements
- Engage stakeholders to clarify business outcomes, not just requirements
- Identify root problems vs. stated solutions
- Assess and prioritize requests based on value, urgency, and feasibility
- Drive structured intake processes (intake forms, triage sessions, backlog grooming)
- Translate business needs into clear, actionable product requirements and user stories
- Evaluate solution options with a focus on: Speed to delivery, Alignment to Salesforce best practices, Reusability and scalability
- Partner with architects and developers to ensure: Solutions align with platform standards and governance, Avoidance of unnecessary customization or technical debt
- Make informed trade-offs between configuration vs. customization
- Serve as a functional and technical bridge for: Salesforce (Service Cloud, Experience Cloud, etc.), Integrations and adjacent CX technologies
- Maintain a working understanding of: Salesforce data model and object relationships, Declarative tools (Flows, Validation Rules, etc.), Development patterns (Apex, APIs, integrations – at a conceptual level)
- Advocate for “clicks over code” where appropriate
- Own and maintain the product backlog for CX initiatives
- Write and refine high-quality user stories with acceptance criteria
- Partner with engineering teams in Agile ceremonies: Sprint planning, Daily standups (as needed), Reviews and retrospectives
- Ensure delivered solutions meet business intent and quality standards
- Build strong relationships across: Business stakeholders, Engineering teams, Architecture and platform governance
- Communicate clearly on: Priorities, Trade-offs, Delivery timelines-serve as a trusted advisor, not just an order taker
- Enforce and evolve intake and delivery standards
- Identify opportunities to: Streamline processes, Improve time-to-value, Reduce redundant or low-value work
- Ensure alignment with enterprise architecture and Salesforce governance models
Benefits
- flexibility that’s real
- benefits you can count on
- performance-based bonus plan
- restricted stock unit awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
