Product Owner – Authentication & Client Adoption

TD•Toronto, ON

7d•Onsite

About The Position

TD Business Banking offers financial solutions to Canadian businesses, from small enterprises to large commercial clients. The Commercial Deposits and Cash Management Services (CMS) team plays a critical role in enabling clients to move, manage, and optimize cash flow securely and efficiently. As part of the Commercial Deposits and Cash Management Services (CMS) team, this role will support the ongoing modernization of business online banking platforms, with an additional focus on secure client authentication and access as well as digital servicing of clients. Reporting to the Product Group Owner – Product Owner Authentication and Client Adoption is an individual contributor role that will lead the planning and execution of a large‑scale migration of business clients from one authentication token device type to another. With further upgrades to the platform the role will lead client adoption and digital servicing initiatives that include: in application guidance, contextual prompts, feature announcements, security controls and may involve remediation efforts. The authentication token is a critical security control used by business clients to access TD’s business online banking platform. This role is accountable for ensuring the migration is client‑centric, secure, operationally sound, and aligned to regulatory and risk requirements, while minimizing disruption to client access and day‑to‑day banking activities. This position requires strong product ownership, stakeholder leadership, and execution discipline, particularly across technology, operations, fraud, risk, and client‑facing teams.

Requirements

5+ years of experience in product ownership, product management, or business delivery within financial services, technology, or digital platforms
Experience leading or supporting complex client migrations, access changes, or platform transitions at scale
Strong understanding of digital security, authentication methods, or access management (tokens, credentials, multi‑factor authentication, etc.)
Ability to think from the user’s perspective across segments (small businesses, Commercial and Corporate clients).
Understanding of client pain points that may lead to confusion, errors, or support calls.
Comfort using qualitative insights (support tickets, call drivers, feedback) to support enhancements.
Proven ability to lead delivery across multiple stakeholders and disciplines, including Technology, Operations, Risk, and Client teams
Experience working in Agile / Scrum / Kanban environments as a Product Owner or equivalent role

Nice To Haves

Experience supporting business clients
Familiarity with cash management services, online banking platforms, or payments
Exposure to vendor‑managed security devices or third‑party authentication solutions
Experience supporting regulatory or audit‑driven initiatives

Responsibilities

Own the end‑to‑end strategy, roadmap, and delivery for the business client authentication token migration as well as servicing initiatives, aligned to TD’s security, risk, and client experience standards.
Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans.
Lead iterative delivery using TD’s Agile practices, ensuring measurable outcomes and controlled risk.
Design and execute a phased, scalable client migration and strategy from the legacy token device to the new device type.
Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform
Partner with Technology, Operations, Fraud, FCRM, Billing and Client Support teams to ensure secure provisioning, activation, billing and decommissioning processes
Anticipate and mitigate client, operational, and reputational risks associated with access changes to business online banking
Act as the single point of accountability for cross‑functional delivery, managing dependencies across platform teams, vendors, and business partners
Drive clear and timely internal and client‑facing communications, in partnership with Sales, Client Experience, and Communications teams
Balance competing priorities across security, client impact, timelines, and operational readiness
Ensure all migration activities comply with information security, operational risk, privacy, and regulatory requirements
Partner closely with Risk and Compliance teams to support risk assessments, control design, testing, and audit readiness
Monitor issues, incidents, and client feedback post‑migration, driving continuous improvement
Define and track success metrics such as client adoption, activation rates, access issues, incident volumes, and client experience outcomes
Use data and feedback to inform decisions, prioritize enhancements, and refine migration approaches over time