Product Owner

BMO•Toronto, ON

About The Position

We are seeking an experienced Product Owner - Conversational AI to lead the vision, strategy, roadmap, development and lifecycle of our AI assistant built for frontline employees. This role partners closely with engineering, data science, design, and business leaders to deliver scalable, responsible, enterprise‑grade AI solutions that drive measurable outcomes. You will combine strong product leadership with deep understanding of AI, Generative AI and data fluency, ensuring AI initiatives are aligned to business priorities, built responsibly, and adopted effectively across the organization. Familiarity with the development, deployment, and scaling of AI products would be an asset.

Requirements

Intermediate level of proficiency: Marketing Analysis.
Creative thinking.
Advanced level of proficiency: Process Improvement and optimization.
Business Strategy.
Research and information synthesis.
Business Operations.
Financial & Risk Management.
Product Management.
Learning Agility.
Customer centricity.
Collaboration.
Product Development.
Product Value Proposition and Go-to-Market Assets Definition, Design and Development.
Technology Business Requirements.
Definition, Analysis and Mapping.
Product Lifecycle Management (Using Agile Methodologies).
Complex Problem Solving.
Verbal & written communication skills.
Analytical and problem solving skills.
Influence skills.
Collaboration & team skills; with a focus on cross-group collaboration.
Able to manage ambiguity.
Data driven decision making.
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
Seasoned professional with a combination of education, experience and industry knowledge.

Nice To Haves

Familiarity with the development, deployment, and scaling of AI products would be an asset.

Responsibilities

Develops and delivers the full product development lifecycle from setting strategic objective to bringing a product to market that delivers business value.
Researches, investigates, selects and develops products and services bridging business requirements with technology capabilities.
Drives end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement.
Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritizes the product backlog; and translates the product vision into a roadmap and actionable tasks.
Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.
Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.
Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.
Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.
Establishes the go-to-market, pricing and positioning strategies.
Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.
Identifies and analyzes market trends to update and improve product usability
Ensures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.