Product Owner (Client Implementations)

Office Ally•Concord, CA

About The Position

This role serves as the central point of coordination between internal stakeholders and engineering teams for client-specific projects. It combines product ownership and technical project management responsibilities to ensure that implementation efforts are well-defined, properly scheduled, and efficiently delivered. The role is designed to streamline communication, prevent ad hoc interruptions to engineering teams, and reduce reliance on engineering leadership for day-to-day coordination. This role translates business requirements into actionable engineering work, manages delivery timelines, and ensures successful client outcomes.

Requirements

7+ years of experience as a Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager
Experience working directly with engineering teams in Agile environments
Strong background in managing client-facing or implementation-driven projects
Proven ability to manage multiple concurrent projects and stakeholder groups
Experience with tools such as Jira, Confluence, Monday.com, or similar

Nice To Haves

Familiarity with EDI integrations, including ANSI X12 transaction sets (e.g., 837, 835, 275, 277, 999, etc.)
Working knowledge of APIs (REST, JSON/XML, authentication methods) and ability to interpret API documentation
Working knowledge of the Guidewire platform, mainly Claim Center and Contact Manager.
Understanding of system integration patterns (e.g.,webhooks, middleware, batch vs real-time processing)
Experience with data formats and mapping (JSON, XML, CSV) and validating data flows
Solid understanding of the Agile SDLC and working in sprint-based development environments
Ability to use tools like API testing tools (e.g., Postman) for validation and troubleshooting
Basic knowledge of SQL or data querying for troubleshooting and validation

Responsibilities

Develop and maintain implementation timelines, milestones, and deliverables
Coordinate closely with engineering leads on capacity planning and work sequencing
Track progress and proactively manage blockers, scope changes, and delivery risks
Serve as the primary interface between internal stakeholders and engineering teams
Triage incoming requests and ensure requirements are well-defined and documented before reaching engineering
Protect the engineering team's focus by reducing ad hoc interruptions and unclear requests
Escalate only prioritized, well-scoped work items to engineering
Communicate status, timelines, risks, and trade-offs to internal stakeholders
Set and manage expectations around scope, delivery timing, and dependencies
Align cross-functional teams, including Sales, Customer Success, Operations, etc.
Ensure requirements are complete, validated, and aligned with platform capabilities
Identify gaps, dependencies, and risks early in the implementation lifecycle
Continuously identify opportunities to improve processes, delivery efficiency, and team effectiveness
Review Business Requirements Documents (BRDs) for clarity, feasibility, and completeness
Translate BRDs into detailed user stories, tasks, and acceptance criteria
Partner with engineering to ensure requirements are technically actionable and implementation-ready