Digital Adoption and Workplace Experience Product Owner Lead

PPG Industries

1d

About The Position

The Digital Adoption & Workplace Experience Product Owner Lead is an experienced leader within PPG's IT Change Management & Communications organization. This role is accountable for the enterprise adoption roadmap, including Copilot implementations and training. The lead will define and govern the emerging Copilot Agents ecosystem, shaping its structure, governance, and scalability across the enterprise. This position operates at the intersection of product ownership, technical understanding of platforms, digital adoption, and enterprise change leadership, focusing on aligning with business priorities and enhancing employee experience.

Requirements

• Bachelor's degree in information technology, Computer Science or a related field.
• 6+ years of experience in IT, digital workplace, product ownership, or digital adoption roles.
• 4+ years of people management experience leading teams or functional groups.
• Technical understanding of platforms: Microsoft 365 applications, Copilot, agents, and enterprise IT ecosystems.

Nice To Haves

• Experience leading enterprise M365 adoption programs, DAP initiatives, governance models, and global change initiatives.
• Product Owner or Product Management certifications.
• Change Management or Digital Adoption certifications.

Responsibilities

• Own the enterprise productivity tooling portfolio, including M365 and other productivity, collaboration, and digital enablement tools.
• Define the enterprise productivity roadmap, ensuring alignment to business priorities and employee experience outcomes.
• Define and own the enterprise M365 adoption and enablement roadmap, with a strong focus on Copilot capabilities, releases, and enablement.
• Lead the end-to-end Copilot implementation strategy, including pilots, phased rollouts, scaling, and continuous improvement.
• Partner closely with Microsoft and GWS to plan and execute Copilot implementations, training, and adoption programs.
• Define the vision, governance, and operating model for Copilot Agents, including standards for deployment and scale.
• Build, lead, and mature the Digital Adoption Platform (DAP) Center of Excellence, including operating model, governance, standards, and ways of working.
• Define and enforce governance standards for: Copilot and Copilot Agents usage.
• Agent lifecycle management (design, deployment, maintenance, retirement) Security, privacy, compliance, accessibility, and data protection.
• Continuously evolve governance models as Copilot and Agents capabilities mature.
• Act as a trusted advisor to GWS, Microsoft, and senior leaders.
• Partners across IT, AI CoE, Learning & Development, Change Management, and functional teams to drive consistency and best practices.
• Collaborate with platform owners, Product Managers, Application Leads, and end users to identify high-impact use cases.
• Manage relationships with external vendors and consultants supporting DAP and M365 adoption initiatives.
• Serve as the Product Owner Lead for all digital adoption platforms, defining product vision, roadmap, and prioritization of features and enhancements.
• Oversee planning, execution, testing, rollout, and adoption of new tools, features, pilots, and scaled initiatives, including on-going training needs.
• Manage and forecast roadmaps, dependencies, resource needs, and delivery timelines across multiple initiatives.
• Manage licensing and chargeback model, including reporting and usage KPIs, across enterprise.
• Define and track KPIs to measure adoption, engagement, and business value for initiatives and other DAP tools.
• Monitor usage analytics, satisfaction metrics, and feedback to drive continuous improvement.
• Provide executive-ready reporting and insights on digital adoption performance and outcomes.

Benefits

• Employee benefits programs designed to support the health and well-being of employees.
• Insurance coverages and benefits in accordance with applicable plans and governing plan documents.
• Benefits will be discussed by the recruiter during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees