Product Ops, Buy

Folio

3d•Remote

About The Position

Folio Buy is the engine behind how we onboard new hotel customers, e.g. configuring storefronts, catalogs, and approval workflows. Today, this process involves manual coordination across internal teams, property teams, and suppliers. We're looking for a Folio Buy Product Ops lead to own this end-to-end workflow, identify bottlenecks, and drive improvements that dramatically accelerate setup effort spanning different functional work. This is a technically-minded product operations role. You'll sit at the intersection of GTM, operations, and engineering to translate messy, real-world pain points into scoped product work, build programmatic monitoring and tooling to operationalize manual work, and define the path toward a simpler, faster, more self-serve setup experience.

Requirements

3–6 years of experience in product operations, product management, technical operations, or a product-adjacent role at a high-growth startup or SaaS company.
You're a technically sharp, product-oriented operator: analytical, dynamic, and comfortable writing code. You can map a messy process, identify the highest-leverage fix, and drive it to completion, including building the tooling yourself.
You have strong user experience and onboarding intuition — you know how to simplify flows, reduce friction, and shorten time-to-value.
You're comfortable with systems and tooling: designing internal processes, building playbooks, and improving admin tools that support operational workflows. You are excellent at scoping and prioritization
You communicate clearly and can translate between operational teams ("this is broken") and engineering ("I’ve scoped a potential solution that could reduce the time this step takes by Y days").
You love fast-paced environments; you're resourceful, proactive, and don't wait around for someone else to fix things.

Nice To Haves

Engineering or technical background (comfortable reading code, writing specs, understanding system constraints)
Experience with onboarding, implementation, or customer setup workflows at a B2B SaaS company
Familiarity with procurement, supply chain, or hospitality operations
Experience working with admin tools, internal tooling, or ops platforms
Experience at a Series A–B stage company

Responsibilities

Own the Folio Buy workflow end-to-end. Map the current process, identify bottlenecks, and maintain a clear view of where time and effort are spent.
Prioritize and scope product improvements. Cut through the noise of pain points and feature requests to define P0/P1/P2 improvements to the setup experience, especially toward a simpler onboarding path.
Partner with operations & engineering. Work closely with the team doing setups day-to-day to close the loop on what's working, what's breaking, and where customers and suppliers get stuck.
Build programmatic monitoring and tooling. Write code (or vibe code) to operationalize manual work: automate repetitive steps, build monitoring dashboards, and create tools that give the team visibility into setup health.
Design and improve internal processes. Build better playbooks, templates, and admin workflows that reduce manual effort, from supplier account setup sheets to bulk import flows.
Support some business development work to enable improvements in the customer experience.