Senior Product Associate - Product Ops and Controls

JPMorgan Chase & Co. • Columbus, OH

2h

About The Position

Help shape the future of payments at JPMorganChase. Your effort and ideas will drive real change for millions of customers in client banking, automated technology and more. Working here means you have the ambition to shape the future, where people inspire excellence, leaders invest in your growth, tools and technology amplify your skills, and our scale multiplies your impact. This is what happens when you join JPMorganChase, where ambition meets possibility. As a Senior Product Associate in Consumer Bank, you will contribute to the success of our new deposit product by partnering with Operations and Controls teams to ensure effective servicing of our customers and compliance with all applicable laws/regulations. You will monitor product performance, support documentation and audit readiness, and collaborate with cross-functional teams to optimize both internal and customer-facing operational processes. Your attention to detail and analytical skills will be essential in identifying areas for improvement and driving operational excellence.

Requirements

• 3+ years of Retail Banking / Financial Services experience
• 3+ years of product / program management experience.
• Solid understanding of the product development life cycle, including familiarity with Agile methodologies.
• Strong understanding of audit processes, internal controls frameworks, risk management, and regulatory compliance related to consumer regulations.
• Excellent analytical skills with the ability to interpret data and drive process improvements.
• Well-organized and detail-oriented with a structured approach to problem-solving.
• Strong written and verbal communication skills, with the ability to collaborate effectively with team members and present ideas clearly.
• Team player who can build relationships and collaborate across different teams and functions.
• Comfortable navigating ambiguity and change in a fast-paced environment, with the ability to prioritize and communicate effectively.
• Self-motivated individual demonstrating initiative, flexibility, and reliability while working with moderate supervision.
• Demonstrated enthusiasm, drive, and a proactive approach to tasks.

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Knowledge of Chase organization, processes, systems
• Advanced degree in Business, Finance, Analytics or a related field.

Responsibilities

• Partner with Operations teams to support day-to-day servicing related to the new deposit product.
• Collaborate with Controls teams to ensure documentation and audit readiness, maintaining compliance with regulatory requirements.
• Monitor product performance and report on key operational metrics to identify trends and areas for improvement.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Support the team in administrative and business management tasks related to product operations.
• Conduct regular reviews of operational processes to ensure adherence to internal controls and best practices.
• Work closely with cross-functional teams to address operational challenges and implement solutions.
• Assist in preparing reports and presentations for senior management on operational performance and compliance status.
• Stay informed about industry trends and regulatory changes that may impact operations and controls.
• Contribute to a culture of continuous improvement by identifying opportunities for enhancing operational processes.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees