Senior Associate Travel Product Specialist, Sales & Ops

AAA Mountain West Group • Walnut Creek, CA

1d • Hybrid

About The Position

Reporting to the Product Manager, Emerging Partners, the Senior Associate Travel Product Specialist, Sales & Operations plays a critical role in shaping operational strategies and driving sales performance through data-driven insights. This position serves as a strategic liaison between Product, Sales, and Operations, ensuring alignment of business objectives and operational excellence. The role requires ownership of reporting and analysis frameworks, proactive decision-making, and the ability to influence cross-functional priorities to optimize product offerings and enhance the AAA member experience.

Requirements

• Strong attention to detail; ability to manage multiple tasks & competing needs concurrently under constricted deadlines.
• Ability to work in a professional manner, effectively, collaboratively & constructively with all levels of personnel with internal and external partners.
• Ability to exercise independent judgment and discretion in prioritizing tasks and making decisions that impact operational and sales outcomes.
• Skill in applying analytical techniques to the identification, consideration, & resolution of issues or problems of a procedural or factual nature sufficient to participate in analytical & evaluative work related to the analysis of an organization’s programs.
• Excellent communication and presentation skills to convey insights and recommendations to leadership.
• Strong analytical and strategic thinking skills to evaluate market trends and recommend solutions.
• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related area.
• Minimum of 2 years of experience in customer service role, data analysis role, operations, and/or business administration
• Or High school diploma and 6 years of experience in customer service role, data analysis role, operations, and/or business administration

Nice To Haves

• 2-4 years of experience in Travel

Responsibilities

• Reporting and Data Analysis Establish and lead comprehensive reporting and analysis strategy for travel sales and partner performance
• Design and implement a standardized reporting framework and deliver monthly trend analysis reports
• Analyze sales trends and market data to recommend timing and prioritization of product launches, destinations, and partnerships.
• Own partner performance reporting and tracking, identifying trends and presenting actionable insights to guide business decisions and improve client experiences.
• Monitor member feedback and operational KPIs, synthesizing insights into actionable improvements for processes and client experience.
• Operational Logistics and Partnership Manage deliverables and timelines for major initiatives, including the Annual Advisor Summit, with authority to adjust priorities based on business needs.
• Own and oversee the travel partner invoicing process for suppliers, ensuring accuracy, compliance, and timely execution while identifying opportunities to improve efficiency and strengthen partner relationships.
• Liaises between member relations and partner team to acquire waivers and make goods from partners.
• Training and Strategic Liaison Serve as a strategic liaison between Sales, Operations, and Product teams, ensuring alignment between sales targets and operational capabilities.
• Develop and present performance insights and recommendations to leadership, influencing future operational and sales strategies.
• Manage all aspects of training logistics—including scheduling, communications, presentation materials, incentive prizes, and Hub updates.
• Lead the planning, scheduling, and organization of advisor sales training with Tour, Cruise, and Emerging Partner managers, ensuring alignment with partner co-op commitments.

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level