Product Operations Specialist
About The Position
McGraw Hill is seeking a Product Operations Specialist to help its Product organization operate effectively and efficiently. This hybrid role combines operational coordination with administrative support and offers an opportunity to gain exposure to Product Management, Program Management, and Product Operations. Working with Product leaders and cross-functional teams, the specialist coordinates planning activities, maintains operational systems and documentation, prepares reports and communications, organizes meetings and events, and improves processes. The role is based out of the Chicago office, with an expected on-site presence of 1–2 days per week.
Requirements
- Bachelor's degree or equivalent experience.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills, exceptional attention to detail, and strong follow-through.
- Curiosity, initiative, and desire to learn new systems, processes, and technologies.
- Interest in using AI and automation tools to improve productivity and simplify repetitive work.
- Experience through internships, coursework, or professional roles using Microsoft Office, Jira, Confluence, Smartsheet, Productboard, or similar collaboration and planning platforms.
- Ability to create organized reports, presentations, documentation, or dashboards that communicate information clearly.
- Strong problem-solving skills and a continuous improvement mindset, including confidence identifying opportunities to make processes more efficient.
- Ability to build positive working relationships across Product, Engineering, UX, PMO, and other cross-functional teams while providing operational and administrative support.
Responsibilities
- Coordinate calendars, meetings, workshops, and planning sessions for Product leadership; prepare agendas, capture action items, and follow up on key decisions.
- Support quarterly planning, roadmap reviews, governance meetings, and other operational rhythms by organizing materials, maintaining documentation, and facilitating information flow across teams.
- Prepare executive presentations, reports, dashboards, and communications that provide visibility into priorities, milestones, and organizational health.
- Maintain operational systems, documentation, roadmaps, and planning artifacts, ensuring information is accurate, organized, and up to date.
- Assist with onboarding activities, team communications, purchasing requests, travel coordination, meeting logistics, and other administrative needs.
- Use AI tools and automation to streamline routine work, improve reporting, organize information, and increase team efficiency.
- Identify opportunities to simplify workflows and improve operational processes, documentation, and cross-functional collaboration.
- Partner with Product, Engineering, UX, PMO, and business teams to support planning, coordination, and execution.
Benefits
- Medical and/or other benefits, depending on the position offered.
- An annual bonus plan may be provided as part of the compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
