Product Operations Specialist

Comfrt

8h•Remote

About The Position

The Product Operations Specialist works within Operations to ensure every SKU is defined consistently across Comfrt’s systems, so orders, inventory, and reporting refer to the same product. The role owns SKU mapping verification, connections between systems that carry product data, and the upkeep and troubleshooting needed to keep those connections working. The specialist maintains SKU mappings and cross-system product data, supports integrations and product launches, monitors data quality and sync activity, investigates issues, and maintains documentation and reporting. The role also recommends process improvements to the Senior Manager of Operations based on recurring issues and data trends.

Requirements

2–4 years of experience in product operations, data operations, supply chain operations, or a similar role involving product data.
Hands-on experience maintaining SKU or item master data in an ERP or inventory system, such as NetSuite, SAP, Oracle, or Fulfil.
Practical experience with integration or ETL tools such as Celigo and Boomi, including field mapping and troubleshooting sync failures.
Strong Excel or Google Sheets skills, including lookups, pivot tables, and data cleanup.
Working knowledge of e-commerce platforms such as Shopify and their product catalog structure.
Ability to read logs, trace data through connected systems, and identify root causes.
Clear written communication skills for SOPs, runbooks, and issue updates.
Detail-oriented and organized, with the ability to manage several open issues without close supervision.

Nice To Haves

Familiarity with MDM concepts such as golden records, entity matching, and data governance.
Experience with SQL or basic scripting for data checks.
Experience with a Product Information Management (PIM) tool.
Bachelor’s degree in operations, Supply Chain, Information Systems, or a related field, or equivalent experience.

Responsibilities

Verify that each SKU is mapped correctly across ERP, e-commerce, warehouse, marketplace, and data warehouse systems, maintaining consistent identifiers and attributes.
Maintain SKU mapping tables and cross-reference files; resolve duplicate, retired, bundled, and variant SKUs.
Validate new product and variant setups against mapping standards before launch.
Work with the Master Data Analyst to apply golden-record rules and naming conventions to product data.
Assist in maintaining connections between systems that exchange product, pricing, and inventory data.
Configure and document field mappings, sync rules, and transformations in integration tools.
Support the Ecommerce Team with product launch setup needs.
Partner with the BSA Team on new integrations and changes to existing integrations.
Test changes in a sandbox before production and confirm data arrives correctly downstream.
Monitor sync jobs, integration logs, and error queues on a set schedule.
Run routine checks for missing attributes, mismatched SKUs, and stale records, and correct issues before they affect orders.
Keep integration documentation, mapping logic, and runbooks current.
Investigate and resolve product data issues, failed syncs, and mismatched inventory or order records.
Identify root causes and log recurring issues so they can be corrected at the source.
Escalate platform or infrastructure problems to BSA or Data Engineering with clear reproduction steps and impact.
Communicate status and resolution timelines to Operations leadership and affected teams.
Build and maintain reports on SKU data health, sync reliability, and open issues.
Document standard operating procedures for SKU setup, mapping changes, and integration support.
Recommend process improvements to the Senior Manager of Operations based on recurring issues and data trends.