Product Operations Specialist

G Adventures•Boston, MA

16h•Hybrid

About The Position

The Product Operations Specialist ensures the accuracy and consistency of product content across digital and print platforms, aligning it with brand messaging and strategic goals. The role works closely with regional teams, stakeholders, and external vendors to deliver high-quality product offerings. It monitors product performance, implements improvements based on analytics and internal feedback, and supports new optional activities, Planeterra project integration, and general product updates. The Specialist reviews and maintains website and brochure content, coordinates content approvals and audits, and supports product and tour development. The role also communicates product changes to internal teams and travelers, leads the stage-gate process for new activities, analyzes bookings, NPS, and profitability, and reports performance to teams and senior leadership. It reviews field and FAM feedback, collaborates with Product Partnerships, and serves as a subject matter expert for departmental systems.

Requirements

At least 4 years of writing experience.
Experience working in international travel within Operations, Product, or Sales.
Ability to collaborate effectively across teams and build positive relationships with stakeholders at all levels.
Experience in both administrative and creative roles, balancing routine tasks with innovative and strategic work.
Proficiency with content management systems, booking platforms, and collaborative tools such as Google Docs and Wufoo forms.
Experience drafting clear, concise content for internal and external communications, including notifications, updates, and marketing materials.
Strong multitasking skills and ability to manage multiple projects and meet deadlines in a fast-paced environment.
Exceptional oral and written communication skills, including the ability to explain complex ideas clearly to diverse audiences.

Responsibilities

Review, edit, and ensure the accuracy and consistency of website and printed brochure content.
Maintain current content and tone, implementing strategic updates aligned with company goals and messaging.
Review and approve proposed content changes with the Director, Product and regional teams as appropriate.
Assist with planning and executing product changes and participate in product and tour development as needed.
Oversee regional brochure proof reviews and support or lead website audits.
Communicate global updates, audit requirements, and required actions to stakeholders across departments.
Draft and distribute notifications to travelers and the Sales team about important updates or changes.
Coordinate product improvements and improvement plans with key stakeholders.
Attend operational DTs and lead them.
Work with the Director, Product and regional teams to identify and develop optional activities and day tours aligned with market needs and customer preferences.
Lead the product stage-gate process for new activities from concept through execution.
Monitor and analyze bookings, NPS, and profitability, and report results to cross-functional stakeholders.
Provide monthly team updates and quarterly product-performance reports to Senior Leadership.
Proofread brochures and review, vet, and approve comments from the field.
Review FAM feedback and escalate issues when necessary to support product quality.
Collaborate with Product Partnerships to manage trips, review changes, address issues, and ensure trip quality.
Become a subject matter expert for departmental systems, including content management systems, booking platforms, Google Docs, Wufoo forms, and Trip Editor.
Use departmental systems to streamline workflows, improve efficiency, and support content-related tasks.